The Human Resources Coordinator will play an integral role in supporting the overall HR function, contributing to the development and implementation of HR policies and programs. This position requires a well-rounded HR professional with a strong foundation in various HR disciplines, including onboarding/offboarding, employee relations, performance management, and HR administration.
The HR Coordinator will be responsible for: Onboarding and Offboarding: Onboard new starters using ADP Workforce Now, enabling dynamic and flexible new hire processing of the in-store teams. Respond to questions and issues involved in the onboarding process to ensure a positive experience for new hires. Optimize the onboarding process to improve the new hire experience and reduce administrative work. Develop SOPS to map out the onboarding process reducing the silos centered around individuals. Act as point of contact for employee offboarding, assisting hiring managers with processing their employee exits. Employee Relations: Guide employees and managers on HR policies, procedures, and best practices. Assist with employee relations investigations, collecting information, and making unbiased decisions with both the organization and the employee in-mind. Work proactively to maintain a positive and inclusive workplace culture. Customer Service Demonstrates understanding of customer experience and ability to build productive relationships with both internal and external customers. Work as liaison between the support center and the field team as it pertains to communicating and executing HR initiatives. Performance Management: Support the performance management process by providing guidance to managers and employees on goal setting, feedback, and development plans. Assist in conducting performance reviews and implementing improvement plans as needed. HR Administration: Maintain accurate and up-to-date employee records, ensuring compliance with relevant laws and regulations. Maintain admin filing system - contract and position descriptions to personnel files. Act as administrator for HR systems, including Breezy applicant tracking system and ADP onboarding platform. Process HR-related paperwork, such as employment contracts, changes in employment status, and benefits administration. Assist in the development and maintenance of HR policies and procedures. Benefits Administration: Administer employee benefits programs, including health insurance, retirement plans, and other fringe benefits. Serve as a liaison between employees and benefit providers, addressing inquiries and resolving issues. Skills & Attributes: Bachelor's degree in Human Resources, Business Administration, or a related field (not required, but recommended). Proven experience as an HR coordinator or similar role. Strong knowledge of HR laws, regulations, and best practices. Excellent interpersonal and communication skills. Flexibility, able to adjust to changes and address problems effectively. Ability to maintain confidentiality and handle sensitive information with discretion. Detail-oriented, organized, and able to manage multiple priorities. Proficient in HRIS (ADP) and Microsoft Office Suite. MS Excel focus Key Performance Indicator Benchmark Onboarding Having average time to onboard employees Maximum of 24 hours turnaround for phone/email/LOLA enquiries 24-hour turnaround for LOLA changes, exits emails and LOLA
LOLA changes
Exits
Ensure contract register is maintained
Administration Housekeeping – ensure all soft and hard copy filing is neat, always organised and up to date Reporting – prepare and deliver accurate reports as requested by business. 24–48-hour response to all requests Ensure the HR inbox is empty at end of each day. 24-48 hours to resolve admin requests.
Other duties and special projects within skill and competency level as required.
Core Lovisa Competencies: Organizational understanding Flexibility Teamwork Customer service Negotiation Initiative Attention to detail Problem solving ability Open and honest communication Professional smart casual; business appropriate. Always dress up, do not dress down Please refer to Style Guide Dress Code: In presenting an image that reflects our brands professionalism, the Support Team will present as follows:
