Hozpitality - Pbx - Telephone Operator

Job summary
Responding to all incoming calls to the hotelHandling a high volume of callsAnswering questions relating to the hotel and the surrounding area
Job seniority: entry level
Responsibilities
• Responding to all incoming calls to the hotel• Handling a high volume of calls• Assisting with guest requests and reservations• Answering questions about the hotel and the surrounding area• Maintaining strong communication with guests• Utilizing good typing and organizational skills• Multitasking effectively• Providing excellent customer service• Working well in a fast-paced environment• Adhering to a flexible work schedule, including weekends and holidays
Requirements
• A desire to satisfy the needs of others• Refined verbal communication skills• Ability to sit for long periods of time• Proficiency in basic computer skills• Customer service experience preferred• Flexible work schedule, including weekends and holidays• Good typing and organizational skills• Ability to multitask effectively• Strong communication skills• Ability to handle a high volume of calls
Benefits
• Health and welfare plans• 401(k) plan, College Saving Plan, and Employee Stock Purchase Plan• Paid time off including vacation, holidays, and sick leave• Paid Family Bonding Time• Adoption Assistance• Discounted and complimentary rooms at Hyatt locations• Free colleague meals during shifts• Well-being and educational assistance• And many more!