Description
The IT Analyst is a platform to join our highly skilled and recognized team. This role can afford you the possibility to grow and advance within the company. You will be part of a rock-star team and hotel that was recognized as a 2023 Best Places to Work - Large Companies in North Texas!
Join us for this incredible opportunity at Hyatt Regency Dallas, which is located downtown next to the iconic Reunion Tower. The IT Analyst will support up to 2 properties. This role reports to the local Area IT Manager and will be responsible for handling level 1 & 2 support tickets, requests and activities. This candidate will interact with hotel colleagues on all levels to provide prompt answers, provide assistance and resolve level 1 & 2 IT related issues in a timely manner. The ideal candidate will have extreme attention to detail, proven troubleshooting skills and strong verbal and written communication skills across multiple platforms. Responsibilities: Provide level 1 & 2 support for all colleagues requests for hotel systems and applications using internal ticketing system. Assist in supporting and maintaining local area network for up to 2 hotel properties. Schedules and performs regular software and hardware maintenance. Follows appropriate company standards of PC imaging, configurations and software installations. Establishes priorities for daily, weekly and monthly projects and related tasks based on business needs to meet deadlines. Apply or assist in operating system patches, application updates, and approved corporate software tools for Microsoft Windows 10 and Microsoft Windows Server Operating Systems. Maintaining internal software/hardware inventory systems. Assisting with general IT needs as directed from the Area IT manager. Strong written and verbal communication skills. CULTURE AND FUN!
• Free room nights, discounted room nights, and friends & family room rates at wonderful Hyatt locations around the world
• Celebrations, recognitions, and volunteer opportunities
• Free nutritional colleague meals
• PerkSpot - discounts at various retailers - Apple, AT&T, Verizon, and many more!
• Discounted parking and discounted annual DART passes WELLNESS AND BENEFITS!
• Full medical benefits at 30 days of employment
• 401K with company match
• Employee Stock Purchase plan
• Paid vacation, holidays, sick days, and extended sick leave
• New child leave, paid family bonding time, and adoption assistance
• Tuition reimbursement
• Free access to Headspace - meditation, recuperation, and rejuvenation
• Work-life balance Qualifications 2-3 years of related IT experience. Associates degree in computer science, MIS, or related field, preferred. CompTIA A+, CompTIA Network+ or equivalent IT certifications preferred. Knowledge of Microsoft Windows 10, Microsoft Windows Server 2016 and 2019, Microsoft Office Suite, Microsoft Active Directory, Basic knowledge of IP networking protocols and standards. Additional Comments and Requirements Strong written and verbal communication skills Strong multi-tasking capabilities. Exceptional time management and organizational skills. Detail orientation and a superior level of computer knowledge. Able to lift 30 pounds, bend, stoop, lift Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
