Description
Join us for an incredible opportunity to be a part of our Front Office Team as a Front Office Supervisor! The Front Office Supervisor will support our multi-property cluster of Hyatt Hotels in downtown Seattle, comprised of Hyatt at Olive 8 and Hyatt Regency Seattle.
Supervisors possess strong leadership, communication and relationship skills. They are expected to support senior leadership by developing and assuming basic management responsibilities. This role leads other associates by coaching, giving direction and may include training, scheduling, payroll and interviewing
Front Office Supervisors lead the agents whom are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. The position offers an hourly rate range of $27.75 to $29.33. The starting hourly rate for this position is $27.75. This position also has an established rate for colleagues who have remained in the position for four years, which is $28.31. For those Front Office Supervisors promoted to Lead, this position offers $28.75/hour, and for those Front Office Lead Supervisors who have remained in the position for four years, they are offered a rate of $29.33/hour.
This position has the potential to earn additional compensation through:
Gratuities provided at the guest's discretion
'Upsell' Incentivewhen selling an upgraded room to a guest's reservation. As a colleague, we have you covered with awesome benefits and perks! Benefits Medical insurance for you and your dependents for $106 per month, after 30 days of employment Vision Insurance Dental Insurance 401(k) & Retirement Savings Plan (RSP) Basic Life Insurance Short Term Disability Insurance New Child Leave & Adoption Assistance Paid Time Off Full-Time Colleagues: Vacation Time 10 days (80 hours) earned upon completing 1-4 years of service 15 days (120 hours) earned upon completing 5-9 years of service 20 days (160 hours) earned upon completing 10+ years of service (2) Floating Holidays per year (6) Paid Holidays per year Regular Part-Time Colleagues: Pro-rated vacation hours earned on 1-year anniversary based on average weekly hours worked during the previous 12 months of employment Compassionate Leave Jury Duty Leave Seattle Paid Sick & Safe Time Extended Illness Days - unused sick and safe time in excess of 72 hours converted to Extended Illness Days at the end of each calendar year Perks Employee Assistance Program Free Uniforms and Cleaning of your Uniform Discounted parking Discounted Rooms at any participating Hyatt location starting on your first day of employment Up to 12 complimentary rooms at any participating Hyatt location after 90 daysof service Free colleague meals during shift Hyatt Colleague discount program Tuition Reimbursement ORCA Pass subsidy When applying for a position working at a Hyatt hotel, you are pursuing an opportunity to join a culture built on caring and attentive colleagues who have a passion for providing efficient service and creating meaningful experiences. Our values are the guiding principles for our success, giving us the opportunity to open over 1,350 properties worldwide.
Hedreen Hotel Employer LLC is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, caste or any other group protected by law. Qualifications A true desire to satisfy the needs of others Must be able to work in a fast-paced environment Open availability - ability to work overnight, weekends and holidays and have both AM and PM flexibility in scheduling Refined verbal and written communication skills Great and thorough attention to detail Ability to stand long periods of time Previous customer service experience preferred
