Hozpitality - Assistant Manager - Room Operations

Job summary
Entry level management position that focuses on supporting the day-to-day activities of Rooms OperationsAssists in working with employees to carry out guest arrival and departure procedures and maintain cleanliness standardsStrives to ensure guest and employee satisfaction and achieve the operating budget
Job seniority: entry level
Responsibilities
• Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties• Runs and reviews critical information in room operations reports• Understands and supports Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk, and Concierge/Guest Services operations• Operates department equipment as necessary and reports malfunctions• Ensures employees have proper supplies and uniforms• Understands and complies with loss prevention policies and procedures• Communicates performance expectations to employees• Handles employee questions and concerns• Effectively schedules employees and tracks time and attendance• Supervises same day selling procedures and verifies accuracy of room rates• Uses budgets, operating statements, and payroll progress reports to manage Room Operations• Participates in the management of departmental expenses• Assists in the investigation of employee and guest accidents• Assists in guest recognition program and reviews guest satisfaction results
Requirements
• High school diploma or GED; 3 years experience in guest services, front desk, housekeeping, or related professional area• OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in guest services, front desk, housekeeping, or related professional area
Benefits
• Comprehensive health care benefits• 401(k) plan with up to 5% company match• Employee stock purchase plan at 15% discount• Accrued paid time off• Life insurance• Group disability insurance• Travel discounts• Adoption assistance• Paid parental leave• Health savings account• Flexible spending accounts• Tuition assistance• Pre-tax commuter benefits• Other life and work wellness benefits