Description
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest.Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.
The Assistant Front Office Manager will have oversight of the front office staff, cash control for agents, staffing needs, and guest services. Additional responsibilities may include training, staff development and scheduling.
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you. Qualifications
JOB SCOPE:
Responsible for day-to-day operations of the Front Office including, Bell Staff, Door Staff, Mail Desk, PBX and Package Room. In addition, assists in the execution of administrative functions,including training, staff development, scheduling, and payroll administration.
Management tasks
Ensure hotels standards and expectations are accomplished on a daily basis Greet and escorts VIP's and ensures that the staff is aware of the VIP guest requirements Supervise Front Office, Bell Staff, Door Staff, Mail Desk, PBX and Package Room staff Oversee lobby, upholding guest service standards from the point of entry to guest room. Motivate team to carefully problem solve, empathize with customer needs, and develop newskills. Communication
Coordinate Front Office activities with Guest Relations and other departments Effectively communicate information between shifts including special requests Interact with Housekeeping, Engineering, and Sales, regarding day-to-day room inventory needs Control daily rooms availability, special events, and general information Develop and implements "plan of action" for day-to-day operations Supervise check-in and check-out Monitor and implement operating procedures Responsible for maintaining department standards Ensure that staff members follow set procedures andstandards. Administrative tasks
Assist in preparing, staffing schedules and payroll. Identify training opportunities and develops appropriatematerials. Assist with Guest Relationsactivities. Problemsolving.
In case of an emergency insures maximum safety of guests, patrons, and employees Handle and resolve inquiries, special services and requests, guest related problems,etc. Quickly and efficiently handle guestcomplaints. Lobby supervision
Greet guests upon arrival Controlling lobby traffic and coordinate smooth guest arrival and departure experience Organize departures and arrival of groups, in conjunctions with Sales QUALIFICATIONS:
ESSENTIAL:
1 year management experience in: Front Office, Housekeeping, Reservationsor a satisfactory combination of education and experience that provides for the skills necessary for thisposition. DESIRABLE:
Degree in Hotel Management KNOWLEDGE, SKILLS, & ABILITIES:
ESSENTIAL:
Service Orientation:
Troubleshoot in a diplomaticmanner. Prioritize guestissues. Maintain enthusiastic and warm attitude in allcircumstances. Problem Solving
Use good judgment and tact and maintainconfidentiality. Work well under pressure while meeting deadlines Interact with people at alllevels. Communicate effectively both verbally and inwriting. Leadership
Front Office operations Front Office operating procedures and policies Physical Skills
Stand and walk for long period oftime. Group Process & Team Building
Ability to train and monitor performance ofstaff. DESIRABLE:
Experience with Opera PMS Experience in a Union environment Experience in a luxury hotel environment
Salary Range: $74,000 - $80,000
