Job summary
The Housing Program Coordinator provides comprehensive case coordination, tenant-recruitment, community networking, and outreach support services to twenty households at the Gardens of Greenup twenty-unit complex.Program participants in the Gardens program focus on pursuing opportunities that will allow them to be self-sufficient in the future and increase the potential for gainful employment.The Housing Program Coordinator will monitor resident compliance with program and lease obligations in collaboration with Winterwood Properties.
Job seniority: mid-to-senior level
Responsibilities
• Meets with participants at a minimum monthly (frequency varies depending on acuity) to review budget, bill payments, case plan, and other issues that impact income and housing.• Conducts mandatory inspections every 4 months but could be more based on acuity to discuss and review issues that impact income and housing, and to ensure the participants are maintaining the cleanliness and upkeep of their apartments.• Monitors participant progress through ongoing assessments, scaled measurements, and other documentation, sets goals, objectives and timeframes and makes appropriate referrals.• Creates, evaluates, and revises case plans as needed.• Personal advocacy and emotional support to victims of crime.• Collaborates with facilities staff to ensure participant compliance with the Tenant Selection Plan.• Provides career development and assists participants with vocational planning, employer outreach, job development and placement, and accessing educational credentials.• Participates in tenant evictions/exits with the Director and/or supervisor of housing and supportive services, property manager, and attorney regarding program violations.• Transports participants, as needed.• Assists participants in obtaining mainstream benefits and other community services, and ensures participant complies to maintain benefits.• Attend the Safety Net Alliance meeting monthly to collaborate with external partners and to share program updates and unit availability.• Refers participant to other Welcome House services, as needed.• Assists in planning and implementing group activities.• Coordinates monthly group activities/classes for participants to support their growth within the program and gain feedback about their housing and the program.• Assesses participants for program eligibility and presents candidates for approval to the program.• Outreach and recruitment internally and externally.• Conducts orientation sessions to explain the Gardens program.• Maintains active waiting list to ensure housing units are filled in a timely manner.• Attends All Agency or any agency related mandatory meetings or trainings, team huddles, program team meetings, department meetings and supervisions.• Represents the agency, Service Coordination team and/or Director/Supervisor of Housing and Supportive Services at outside agency meetings on an as needed basis.• Maintains positive public relations and serves as a liaison with other related community services.• Complete required documentation for VESTA and maintain all resident files in accordance with agency guidelines, including intake, Service Plans and statistics and accounting.• Review/audit program files with the Director of Housing and Supportive Services and/or Supervisor of Housing and Supportive Services.• Initiate ideas and plans, collect, analyze, and evaluate data to create reports including program quarterly reports and funding reports as requested by Supervisor, Director or Senior Leadership.• Research and is knowledgeable of best practices, reviews and signs off on the policy and procedures, and maintains source material.• Other duties as specified by the Director of Housing and Supportive Services.
Requirements
• Bachelor's Degree preferred or equivalent experience.• A minimum of 3-5 years' experience in the social service field.• Experience with working with the homeless, mentally ill, and substance abuse population.• Proficiency with Microsoft Office applications, including Word, Outlook, and Excel.• Ability to maintain the highest level of confidentiality regarding participant information.• Ability to operate personal and/or agency vehicle (current driver's license and proof of auto insurance required).• Ability to relate to diverse populations.• Advanced attention to detail and accuracy in all work.• Ability to communicate both verbally and in writing to a wide range of audiences, including program participants, staff, volunteers/donors, and service professionals.• Ability to work collaboratively with internal and external partners.• Ability to problem solve and work independently.• Knowledge of problem-solving techniques and have a high capacity to think critically.• Advanced ability to develop community resources and networking ability.• Proficient ability in conflict management.• Strong leadership ability.• Proficient knowledge of Mental Health/Substance Abuse resources.• Knowledge of education levels and tenant/landlord laws.
Key Skills Needed
• Proficiency with Microsoft Office applications, including Word, Outlook, and Excel.• Advanced attention to detail and accuracy in all work.• Ability to communicate both verbally and in writing to a wide range of audiences, including program participants, staff, volunteers/donors, and service professionals.• Ability to work collaboratively with internal and external partners.• Ability to problem solve and work independently.• Advanced ability to develop community resources and networking ability.• Proficient ability in conflict management.• Strong leadership ability.• Proficient knowledge of Mental Health/Substance Abuse resources.• Knowledge of education levels and tenant/landlord laws.
Benefits
• 401(k)401(k) matching• Dental insurance• Employee assistance program• Flexible spending account• Health insurance• Life insurance• Paid time off• Retirement plan• Vision insurance
