YOUR DAY TO DAY Supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.
At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
Be charming by being approachable, having confidence and showing respect. Stay in the moment by understanding and anticipating guests' needs, being attentive and taking ownership of getting things done. Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special. Perform desk opening duties and prepare daily room assignments. Assist with scheduling and control daily attendance to ensure proper coverage. Monitor payroll programs and prepare bi-weekly payroll closing reports. Conduct daily team meetings, attend other meetings as necessary. Monitor performance and recommend disciplinary action in accordance with company rules and policies. Alert management of potentially serious issues. Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties. Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed. Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair. Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction. Control expenses and minimize waste within all areas of housekeeping. Prepare supply inventories and ensure appropriate par levels. Complete all paperwork and closing duties such as billing guest dry cleaning, discrepancy reports, turndown reports, productivity reports, etc. Promote teamwork and quality service through daily communication and coordination with other departments. May perform all housekeeping duties necessary including makings beds and vacuuming and cleaning guest rooms to ensure guest satisfaction. Report, turn in, and/or log all lost and found items according to established procedures. May regularly assist with deep cleaning projects. Establish and enforce all safety policies and procedures. Ensure that employees comply with OHSA and its regulations. Correct any employee who is observed breaking a safety rule. Assist with other duties as assigned.
WHAT WE NEED FROM YOU Minimum: High School Diploma or equivalent.
1-2 years housekeeping experience, preferably in a hotel of similar size and complexity, including some supervisory training/experience. S/he must speak fluent English.
• Communication skills are utilized a significant amount of time when interacting with guests and employees.
• Reading and writing abilities are utilized often when compiling departmental records, logs, or paperwork.
• Basic mathematical skills are used occasionally.
• May be required to work mornings or late afternoons, weekends, and/or holidays.
PHYSICAL REQUIREMENTS:
This job requires ability to perform the following:
• Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 100 pounds
• Frequently standing up and moving about the facility
• Frequently handling objects and equipment to maintain the facility
• Frequently bending, stooping, and kneeling
