Starting pay rate: $17 / hour - Use our Daily Pay benefit and get access to your pay as you need it.
About Westgate Smoky Mountain Resort & Spa
Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park.
Job Description Are you ready to be a crucial part of an exceptional hospitality experience? We are currently seeking a Housekeeping Rooms Coordinator to join our team and ensure the efficient operation of our housekeeping department. If you are detail-oriented, organized, and enjoy a fast-paced work environment, we'd love to hear from you.
The Housekeeping Coordinator will be responsible for the following duties: Welcome and acknowledge all guests and phone calls following proper etiquette guidelines. Provide the Welcome Center and Front Desk with a daily inventory of units required for check-in. Accurately process all room-related information, including housekeeping service requirements and clean room reports. Update room status by color-coding the property grid and making status changes in HotSOS and Fusion systems. Communicate with the Front Desk regarding daily unit inventory, VIP unit needs, and cleaning service requirements. Develop and maintain positive working relationships with all departments. Professionally communicate with housekeeping leadership about unexpected checkouts, VIP arrivals, cleaning services, pre-registered rooms, clean room updates, and owner unit status. Assign daily cleaning tasks to the housekeeping teams. Keep daily records of the number of units cleaned and serviced by the Housekeeping Department and external contractors. Receive updates from inspectors on units in inspection status and determine their readiness for inventory. Perform other reasonable job duties as assigned. Qualifications To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.
25 WPM typing speed. Excellent oral and written communication skills. Good organizational skills. Ability to lift 30 lbs. and work in outdoor weather conditions. Valid Tennessee State Driver's License. Proficiency in speaking, reading, and writing English; bilingual preferred. Additional Information Why Westgate? Comprehensive health benefits – medical, dental and vision Paid Time Off (PTO) – vacation, sick, and personal Paid Holidays 401K with generous company match Get access to your pay as you need it with our Daily Pay benefit Family benefits including pregnancy, and parental leave and adoption assistance Wellness Programs Flexible Spending Accounts Tuition Assistance Military Leave Employee Assistance Program (EAP) Life, Disability, Accident, Critical Illness & Hospital Insurance Pet Insurance Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) Advancement & development opportunities Community Involvement Programs Westgate Resorts is an Equal Employment Opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email with the job title and the location of the position for which you are applying.
