Job summary
The Housekeeping Manager is responsible for ensuring efficient operations of the Housekeeping DepartmentSupervising the entire Housekeeping Department including rooms front/back of house public areas and laundryMust work well in stressful high pressure situations
Job seniority: mid-to-senior level
Responsibilities
• Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner• Maintain regular attendance in compliance with Aimbridge Hospitality standards• Ensure the proper use of radio etiquette within the housekeeping department• Inspect rooms daily and do not schedule an additional Supervisor or Assistant unless occupancy is over 90 rooms or with General Manager's approval (property specific)• Handle overall supervision of daily inspection for arriving V.I.P.'s• Ensure guest privacy and security by correctly following Aimbridge Hospitality procedures• Motivate coach counsel and discipline all Housekeeping personnel according to Aimbridge Hospitality S.O.P.'s• Ensure implementation of all Aimbridge Hospitality's policies and house rules• Train and review all 'House Safety' rules and procedures with Housekeeping staff• Respond to all guest requests situations complaints and accidents presented to Housekeeping in an attentive courteous and efficient way
Requirements
• At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience• Supervisory experience required• Must be proficient in Windows operating systems Company approved spreadsheets and word processing• Must have a valid driver's license for the applicable state• Must be able to convey information and ideas clearly• Must be able to evaluate and select among alternative courses of action quickly and accurately• Must work well in stressful high pressure situations• Must maintain composure and objectivity under pressure• Must be effective in handling problems in the workplace• Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need• Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by coworkers and guests• Must be able to work with and understand financial information and data and basic arithmetic functions
Benefits
• Now offering Daily Pay• Medical, Dental, and Vision Coverage• Short-Term and Long-Term Disability Income• Term Life and AD&D Insurance• Paid Time Off• Employee Assistance Program• 401k Retirement Plan
