The Housekeeping Manager supports the daily shift operations of Housekeeping, Public Space and, if applicable, Laundry. Ensures property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action.
BENEFITS FULL TIME AND PART-TIME MEMBER BENEFITS
Medical, dental, and vision insurance Health Savings Account Basic Life and AD&D insurance Accident & Critical Illness insurance Paid time off for vacation, sick time, and holidays Eligible to participate in the Company's 401(k) program with employer matching Complimentary employee lunch! Free golf! Friends & Family Discount at Homestead Eligible to participate in the Employee Referral Bonus Program CORE WORK ACTIVITIES Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. Inspects guestrooms on a daily basis. Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. Inventories stock to ensure adequate supplies. Supports and supervises an effective inspection program for all guestrooms and public space. Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals. Ensures all employees have proper supplies, equipment and uniforms. Communicates areas that need attention to staff and follows up to ensure understanding. Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures. Schedules employees to business demands and for tracks employee time and attendance. Ensures employees understand expectations and parameters. Observes service behaviors of employees and provides feedback to individuals. Celebrates successes and publicly recognizes the contributions of team members. Providing and Ensuring Exceptional Customer Service Participates in the development and implementation of corrective action plans to improve guest satisfaction. Empowers employees to provide excellent customer service. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Responds to and handles guest problems and complaints. Strives to improve service performance. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs). Education and Experience • High school diploma or GED; 1 year experience in the housekeeping or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
About Homestead Dating back to 1886, the Homestead Resort & Golf Club is a historical and unique hotel with years of history in the making. The resort includes a golf course, 127 guest rooms and suites, and a crater that is 65 feet deep and naturally filled with mineral water that continuously flows at 96 degrees year round. This crater has become a very well known attraction around the world and is a top spot for taking a mineral water soak, doing paddle board yoga or scuba dive certification. The entire resort is undergoing a rebranding and renovation of all guest rooms, food outlets, golf course, landscape, pools, spa and much more, and the excitement is palpable. Working with our team allows for great experience today in an everchanging environment with the rebranding and renovation, and will be followed by a consistently beautiful resort with all new amenities that will be one of the top resorts for a guest to visit. We are building an incredible team to be a part of this project, and offer positions in all areas from the golf course, banquets, room operations and food & beverage to accounting, human resources, sales and events management.. We can't wait to meet you!
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