POSITION SUMMARY This position is responsible for distributing linen, towels, and room supplies using carts or by hand. Restock room and floor storeroom supplies and replace dirty linens with clean items. This position is responsible for maintaining clean and orderly storerooms in the back of the house. This position will emulate a positive, upbeat, and hospitable demeanor in order to deliver outstanding and rewarding experiences.
ESSENTIAL DUTIES AND RESPONSIBILITIES The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for specific positions.
Responsible for stocking room attendant carts with adequate supplies to complete assigned rooms and maintain an efficient cleaning cart. Maintain equipment such as vacuum and cleaning equipment. Empty vacuum cleaner bag as necessary. Notify supervisor when shortage of supplies is noticed. Remove trash and dirty linens from room attendant's carts. Report maintenance problems and complete minor work repair orders. Spot clean walls, carpets, light fixtures and room attendant carts at the end of the day. Responsible for replenishing supply storerooms in the hotel; Rotate linens in storerooms. Maintain shelf organization in the storerooms. Has a thorough knowledge of emergency procedures. Take corrective action where required to improve safety of work areas. Maintain security of keys and hotel as assigned. Deliver special request items such as cribs to guest rooms. May be required to maintain water quality by properly testing water chemistry and ensuring proper balance in the hotel pool. Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance. Perform job duties with a minimum of disruption of the guest. Follow all company safety and security procedures as well as all applicable regulations. Observe and report damage of hotel property. Perform other duties as assigned. GENERAL CONDITIONS Must have the ability to adapt to different situations and change in work processes to accommodate guest needs. Demonstrate the ability to take constructive feedback. Good communication skills both written and verbal. Read, write, and speak English with general working fluency. Demonstrate excellent listening skills to ensure meeting guests' needs. Knowledge of, and willingness to learn, new cleaning methods. Excellent guest service skills, reliability, organizational skills, integrity, and honesty as well as high energy levels. Interact appropriately and effectively with guests, management, other team members, and outside contacts. JOB QUALIFICATIONS Must be at least eighteen (18) years of age. Previous housekeeping and/or cleaning experience preferred. Efficient time management and organizational skills. Detail oriented. Schedule flexibility must be willing and able to work all shifts, nights, overnights, weekends, and holidays. REGULATORY AND COMPLIANCE RESPONSIBILITIES In addition to the other duties described herein, each team member has the following responsibilities related to compliance with laws and regulations:
Employment is contingent on receiving and maintaining adequate licensing, including any required gaming license. Attend required training sessions offered by the Spokane Tribe Casino. Perform the duties described in compliance with local laws and regulations. Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Casino. Take the necessary steps to ensure minors are not encouraged or permitted to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco products. Refer to the Internal Control System and Policy Manuals for guidance. Take the appropriate steps to report exceptions, fraud, acts of wrongdoing, and potential violations of regulations or internal controls to the appropriate levels of management. Uphold high standards of ethical behavior and uphold a high level of confidentiality. Demonstrate an understanding of the impacts of problem gambling and have knowledge of the Casino's programs to address problem gambling. WORK ENVIRONMENT and PHYSICAL REQUIREMENTS The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job.
Must be able to:
Physically access all areas of the property and drive areas with or without reasonable accommodation. Maintain composure under pressure and consistently meet deadlines with internal and external guests and contacts. Frequently stand; walk; use hands to finger; handle; feel; or grip objects, stretch and/or reach with hands and arms; stoop; crouch or work in cramped or awkward positions; repetitive motions. Regularly lift, move, push or pull up to 50+ pounds. Specific vision abilities required by this position include close vision, distance vision, depth perception, and the ability to adjust to focus. Work in a fast-paced, time-demanding, and busy environment. Primarily indoors and may be exposed to heavy smoke and fluctuations in temperature while in and around the Casino and/or Hotel. May also, from time-to-time be exposed to noise from slot machines, guests, music and public announcement system, as is common in a Casino and/or Hotel environment.
