Hotel Front Office Manager

Are you looking for a rewarding leadership opportunity and have previous experience as a Front Desk Agent? We're hiring a Hotel Front Desk Manager to lead our already fantastic team. You'll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude. If you have management skills and enjoy providing excellent customer service, apply today!Responsibilities:Communicate with hotel guests face-to-face and over the phone, ensure all their questions are answered satisfactorily, and handle any complaintsOversee all operations at the front desk and ensure the highest level of customer satisfaction for every guestSupervise current front desk staff and hire and train new staff to make sure they're providing excellent customer service and implementing hotel policiesGather financial information and generate occupancy reports for the general managerHandle the front desk budget and order office supplies as neededQualifications:1 year of previous experience working in the hospitality industryShowcase exceptional multitasking, communication, and management skillsProficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desiredMust possess a high school diploma or equivalent certification (GED)Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar positionAbout Company:Find us off I-17, 20 minutes from Phoenix Sky Harbor International Airport and downtown. You'll be 10 minutes from Arizona State University West and 20 minutes from Grand Canyon University.