Hotel Front Desk Receptionist

Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Responsibilities:Communicate with housekeeping to make sure guest rooms are readyManage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programsHandle customer complaints as necessaryWelcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card informationBookkeeping: keep accurate records of all hotel guest account informationQualifications:Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skillsComfortable taking telephone calls and mitigating stressful situationsHigh school diploma, GED, or equivalentHas previous experience or working knowledge of Microsoft Office and reservation management systems1+ year of hotel industry experience or related job preferredAbout Company:Newly refreshed with elegant style, Cherry Valley Hotel offers classic accommodations amidst a charming, pastoral location in the Ohio countryside. With an arboretum, an indoor pool, and 60,000 sq ft of meeting & event space, we are designed for travelers seeking to relax and experience a touch of nature while celebrating life's moments. Slow down, breathe in the fresh air, and enjoy a treasured stay.