Hotel Front Desk Receptionist

Full-TimeWe are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!Responsibilities:Communicate with housekeeping to make sure guest rooms are readyWelcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card informationHandle customer complaints as necessaryAnswer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requestsBookkeeping: keep accurate records of all hotel guest account informationQualifications:Excellent time management skills, organizational skills, customer service skills, and interpersonal skills1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferredWell-versed in taking telephone calls and handling stressful situationsHigh school diploma, GED, or equivalentWorking knowledge of Microsoft Office and reservation management systemsAbout Company:stayAPT Suites entered the long-term lodging market with an announcement of its new hotel concept in January 2020. The new brand, which will have over 20 hotels open by the end of 2022, with an additional 15+ in development, offers guests an experience not yet seen in its category. The room layout for each 500+ square-foot suite was intentionally designed to feel residential, with a dedicated living room, a full kitchen, and a separate bedroom. With a strong corporate financial backing and an experienced executive team in place, the Matthews, North Carolina-based chain is committed to building a portfolio of 100 corporate-owned hotels, in addition to franchising. Learn more at