Hotel Front Desk Clerk

Hotel Front Desk Clerk Location Seaside, OR : We are searching for an enthusiastic, service-focused Hotel Front Desk Agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
Compensation: $17.50 - $18 hourly
Responsibilities: Communicate with housekeeping to make sure guest rooms are ready Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information Mitigate customer complaints as needed Perform regular bookkeeping duties: make sure hotel guest information is current and correct Qualifications: Exhibits working knowledge of Microsoft Office and reservation management systems High school diploma, GED, or equivalent Displays impeccable interpersonal, time management, organizational skills, and customer service skills Well-versed in taking telephone calls and handling stressful situations 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred About Company Formally Shilo Inn & Suites. Under new ownership and management.