Hotel Front Desk Clerk

Job summary
Passionate service professional needed for hotel front desk agent positionResponsible for welcoming guests, managing accounts, and ensuring exceptional staysHigh-energy environment with growth opportunities and flexible hours
Job seniority: entry level
Responsibilities
• Greet, check-in, and check out guests, distribute keys, and record credit card info• Answer calls and questions about bookings, rates, amenities, and special requests• Handle customer complaints, ensure accurate guest account info• Connect with housekeeping to ensure ready accommodations• Respond to guest inquiries
Requirements
• Excellent time management, organizational, customer service, and interpersonal skills• Working knowledge of Microsoft Office and reservation management systems• High school diploma, GED, or equivalent• Experience answering calls and handling stressful situations• 1+ year of hotel industry experience preferred• Computer efficiency• Preferred experience but not required