We are searching for a creative Hotel Front Desk Clerk to join our incredible team at Holiday Inn Hotel & Suites Cincinnati Downtown in Cincinnati, OH.
Growing your career as a Full Time Hotel Front Desk Clerk is a terrific opportunity to develop productive skills.
If you are strong in communication, people management and have the right initiative for the job, then apply for the position of Hotel Front Desk Clerk at Holiday Inn Hotel & Suites Cincinnati Downtown today!
We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!Responsibilities:Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requestsGeneral bookkeeping: ensure all hotel guest account information is accurate and up-to-dateWelcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card informationWork with the housekeeping staff to ensure rooms are ready for new guestsField customer complaints when necessaryQualifications:High school diploma, GED, or equivalentHas experience answering telephone calls and troubleshooting stressful situationsDisplays impeccable interpersonal, time management, organizational skills, and customer service skillsAt least one year of hospitality industry experience as a hotel front desk agent or similar position preferredHas previous experience or working knowledge of Microsoft Office and reservation management systemsAbout Company:Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation's top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of "if we take care of our employees then our employees will take care of our guests," our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.
Benefits of working as a Hotel Front Desk Clerk in Cincinnati, OH:
? Excellent benefits
? Company offers career progression opportunities
? Attractive package
