Hotel Front Desk Attendant

Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Responsibilities:Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programsField customer complaints when necessaryWork with the housekeeping staff to ensure rooms are ready for new guestsBookkeeping: keep accurate records of all hotel guest account informationGreet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card informationQualifications:Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skillsWorking knowledge of Microsoft Office and reservation management systemsWell-versed in taking telephone calls and handling stressful situationsHigh school graduate, GED recipient, or equivalent1+ year of hotel industry experience or related job preferredAbout Company:Set a pace that suits you at Residence Inn Philadelphia Glen Mills/Concordville, an extended-stay hotel located near Philadelphia in Glen Mills, PA. Whether you're with us for a few days, a few weeks, or a few months, we know your daily routine matters. Find our hotel easily accessible from I-95 and conveniently located near downtown Philadelphia, Philadelphia International Airport, West Chester, and Wilmington, DE.