Hotel Front Desk Agent Location Beaverton, OR (Five Oaks - Triple Creek area) : The Hilton Garden Inn is a 152 room hotel located in Beaverton, Oregon. We are open for breakfast every morning with a restaurant and bar on property. While our property does not have a pool we have a fire pit for our guests to enjoy during their stay. Working for the Hilton Garden Inn Portland/Beaverton we provide our staff with all the necessary tools to be successful in their perspective job role, offering additional training and support to all that need it. There are opportunities for advancement within our property and company as we have hotels across the United States.
SUMMARY: Responsible for greeting guests, taking reservations, providing guest service and settling guest accounts upon completion of their stay.
ESSENTIAL DUTIES AND RESPONSIBILITIES: · Greets, checks in, and assigns rooms to guests
· Promptly and effectively deals with guest requests and complaints
· Answers phone calls and routes appropriately, takes accurate messages, makes reservations and uses upselling techniques as directed by General Manager or sales team
· Assists sales and marketing efforts as directed by General Manager
· Handles confidential information with high integrity
· Maintains accurate cash, accounting, and reservation records
· Responsible for all cash and credit card transactions so that drawers balance at the end of each shift
· Answers guest inquiries about area attractions, hotel services, directions or reservations
· Conducts wake up calls as requested
· Records pertinent guest information and issues in log book for opening managers review
· Keeps communal areas and lobby clean
· Assists breakfast hosts in replenishing food or supplies and cleaning as directed
· Assists with laundry as directed
· Follows company policies and procedures
· Other duties as assigned by supervisor or management
QUALIFICATIONS : Education/Experience: High School Diploma or GED equivalent. Minimum of three months hotel guest service experience or equivalent training and experience.
Skills: · Interpersonal skills
· Guest service
· Innate sense of urgency
· Adaptability
· Detail oriented
· Proficient communication
· Ability to multi-task
· Advanced experience with personal computers and related software applications
· Ability to read, write, and speak the English language
Job Type: Part-time
Pay: From $15.00 per hour
Schedule:
Day shift Work setting:
In-person Work Location: In person
