Hotel Front Desk Agent

We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!Responsibilities:Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card informationMitigate customer complaints as neededCommunicate with housekeeping to make sure guest rooms are readyPerform regular bookkeeping duties: make sure hotel guest information is current and correctTake incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requestsQualifications:Well-versed in taking telephone calls and handling stressful situations1+ year of hotel industry experience or related job preferredDisplays impeccable interpersonal, time management, organizational skills, and customer service skillsWorking knowledge of Microsoft Office and reservation management systemsHigh school diploma, GED, or equivalentAbout Company:206-room full-service hotel located in the southwest Houston area.