**Hotel Assistant - Remote Opportunity**
**Company Overview:**
Join a leading nationwide provider of temporary housing solutions, where we've been making a significant impact on the lives of our policyholders and insurance carriers for over two decades. Our commitment to delivering fast, reliable, and caring services sets us apart in the industry. We're proud to offer a supportive work environment that values teamwork and professional growth.
**Position Summary:**
We're looking for a highly motivated and skilled individual to join our team as a Hotel Assistant. This role is pivotal in ensuring a smooth and efficient hotel booking and extension process for our clients. Working in a remote setting, you'll be part of a dynamic team that thrives in a fast-paced environment.
**Benefits:**
- Competitive salary
- Comprehensive health, vision, and dental insurance
- Generous paid time off
- 401(k) plan with company matching
- On-the-job training
- Opportunities for career advancement
**Essential Responsibilities:**
- Assist with sending and confirming hotel paperwork for new bookings.
- Confirm hotel check-ins and verify payments.
- Collect deductible payments and follow up as necessary.
- Handle hotel relocation bookings.
- Support the hotel department with follow-up tasks and provide timely responses.
- Assist with customer service inquiries and tickets.
- Audit and ensure proper documentation for new hotel bookings.
- Participate in quarterly CAT (Critical Assistance Team) events.
- Complete hotel booking processes for policyholders and adjusters.
- Confirm hotel checkouts and request folios.
- Assist with Airbnb searches, when needed.
- Provide support for hotel extensions calls.
**Qualifications:**
- High school diploma; Bachelor's degree in Hospitality, Communications, or a related field is a plus.
- At least one year of experience in customer service.
- Previous hotel or hospitality experience is highly desirable.
- Exceptional communication skills, both written and verbal.
- Strong attention to detail and organizational skills.
- Proficiency in Microsoft Office.
- Flexibility to work evenings and weekends as needed.
**Work Environment:**
This role operates in a remote setting, requiring the ability to use standard office equipment such as computers and phones. The position requires regular communication, both verbal and written, and the ability to hear and respond effectively during interactions.
**Physical Demands:**
The role requires the ability to stand, walk, sit, use hands, handle, feel, and reach with hands and arms.
**Schedule:**
This is a full-time position that requires a flexible schedule, including occasional evenings and weekends. On-call responsibilities may also be required.
**Equal Opportunity Employer:**
Our company is committed to fostering a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. We believe that diversity drives innovation and are proud to be an equal opportunity employer.
**Join Our Team:**
If you're passionate about delivering exceptional customer service and are excited about the opportunity to grow with a dynamic and caring team, we encourage you to apply for this position. Together, we'll make a difference in the lives of our clients and each other.
Employment Type: Full-Time
Salary: $ 60,000.00 Per Year
