Opportunity for career advancement in a fast paced, growth-oriented Organization. Below are just some of the benefits you'll receive!
• Competitive Salary
• Paid time off
• Career growth
• Medical / Dental / Vision insurance
• 401k
• Enthusiastic team environment
• Travel Perks to all our Resort locations
Purpose The Hospitality Specialist–PBX operator will answer all incoming calls to Grand Crowne Resort and designate out to the appropriate department or trouble shoot via phone.
Principal Duties and Responsibilities Is responsible for the efficient and courteous operation of the front desk PBXIs responsible for assisting checking guests efficiently and courteously.Collect balances and post appropriate room chargesAnswers and transfers all calls from the switchboard using proper telephone etiquetteAnswers guest questions about local restaurants and attractionsMakes courtesy calls and follow up calls to all guests' issuesSends confirmation letters to owners/guestsCoordinates with all other departments to ensure a smooth response to guest's requestsProcesses all incoming revenue from all departments dailyOpens and closes the credit card machines and cashier audit reportsBalances out cash drawer, processes advance deposits when making reservations, collects money and posts the transactions from other departmentsOrders office supplies as neededPrepares night audit dailyEnters maintenance and service requests in SPI promptlyMakes reservations most courteously and efficientlyMakes room moves and stay-over requests for guests as needed to ensure guest satisfactionRuns reports and corrects errors before the guests check-inPerforms any other inventory management changes as directed by the supervisor or managerPrepares check-in packets for the upcoming weekMakes rental calls to notify owners whether their villa rented or notResponds to online reviewsReconciles rentals for the previous monthChecks online travel agents for rental inboundsMakes daily post office and banking runsBlocks RCI points for unpaid accountsManages RCI banking, membership changes, and cancellationsAll other duties as assigned by managementResponsibilities listed may not include all tasks or apply to all resort locations, an official job description will be provided and signed on the first day of employment. Capital Vacations is an Equal Opportunity Employer. We celebrate diversity and support an inclusive workplace! Here's what you can expect: At Capital Vacations we are united by a common purpose of "Travel. Gather. Smile. Repeat." We pride ourselves on bringing our passion, innovation, and boldness to travel, enriching the lives of those we serve. We encourage you to join our team and help us in fulfilling our purpose. If this opportunity excites you, and if you have the following qualifications, we invite you to apply for our team:
Job Requirements Education, Essential Training / Certifications, and Experience:
High School Diploma/ GEDExperience or comparable knowledge in the Resort/Hotel industry; Timeshare knowledge is preferredBasic computer skills, and attention to detail. Excellent customer service skills with the ability to work under pressure. Active listener, excellent verbal and written communication skills.Ability to have a flexible scheduleSchedule Weekdays and Weekends. 7am -3:30pm & 1pm-9pmWeekends required.
