Job Position: Honda Express Service Advisor RESPONSIBILITIES OF THE EXPRESS SERVICE ADVISOR: Greet customers promptly. Obtain customer and vehicle information. Clearly report all vehicle symptoms as described by the customer. Determine and recommend needed maintenance based on age, mileage, and history of the vehicle. Prepare a complete and accurate estimate of cost for labor and parts. Establish follow-up time. Monitor the progress of each vehicle throughout the day, and update customers frequently. Verify that the final invoice reconciles with the work performed on the car repair order. Explain all completed work and charges to customer. REQUIREMENTS OF THE EXPRESS SERVICE ADVISOR: Proven record of achieving exceptional customer satisfaction. Past experience as an Automotive Service Advisor, Assistant Lane Manager, or Service Consultant is a must, 2 years a must. Friendly and enthusiastic attitude. Must be able to work in a fast pace environment. A desire for a long-term career with a growing organization. Personal and professional integrity. CDK computer experience is a plus. BENEFITS: 4/11 scheduling. Medical/Dental Insurance. Paid time off. Paid holidays. 401k retirement plan. Company match 401k program. Hourly pay PLUS performance based spiffs About Honda and Toyota of Seattle: Welcome to Honda and Toyota of Seattle! We do things very differently than most all other automotive stores in the Seattle market. We are a one price dealership - that's right, no negotiation! Our goal is to make purchasing a vehicle simple.At Honda and Toyota of Seattle, we are honored to give back to the City of Seattle - the very community that's been our biggest support since 1986. We're a family-owned business that values individuals, so our sponsorships and donations benefit a wide range of organizations that reach a variety of people. We support the next generation through Seattle Schools and the elderly through Senior Services. We give to the hungry people of the Puget Sound region by sponsoring an annual food and fund drive and we give to the sick and injured by donating to the uncompensated care program at Harborview Medical Center.As you can see, we love people, and our goal is to invest in them - community and our co-workers. That's why we invite you to visit us, have a cup of coffee, and get to know our teams at Honda and Toyota of Seattle. Thank you,The Honda and Toyota of Seattle Family
