Home Health Customer Service

IHCS provides an Integrated Delivery System in the home setting, which includes, DME, Respiratory, Home Health and Home Infusion services. IHCS has a select network of Medicare and/or Medicaid Certified and Accredited providers to respond to the needs of our patients – 24/7. We operate with the sole intent of providing the highest quality in-home care services that improve and enhance the daily living for our patients, where our patients are #1

Our delivery model is trusted by national Managed Care Organizations (MCOs), physicians and patients, positioned with over two decades of expertise as the market leader in value-based Home Health, Durable Medical Equipment, and Home Infusion Services. We currently serve over 2 million lives throughout the nation and the Commonwealth of Puerto Rico.

Join our team as we strive for excellence through teamwork delivering high quality care to our patients through Exceptional Customer Service, Proven Outcomes, and Seamless Care.

Offering a competitive compensation package, including but not limited to;

Medical, Vision, Dental, Short- and Long-term insurance
6+ Days of Holidays Pay
12+ days of PTO
Employer paid life insurance
401K with employer contribution
Wellness program with reward incentives
Employee recognition and reward programs
Comprehensive paid training program
What will you be doing:

As a Home Health Customer Service Rep, you handle the intake process of the order for healthcare services; liaison between our company and our patients and health plans; verify patient information, insurance verification, authorization/referral processing, obtaining and releasing clinical documentation, responds to health plan inquiries,, and research and resolve patient accounts, or escalate for resolution.

What will you come with: 2+ years of intake referrals experience within Home Health
Effective verbal and written communication skill
Ability to use various computer programs and applications, IE EMR/EHR
Ability to self-motivate and work independently
Ability to multi-task, set priorities and manage time effectively
Bilingual Spanish a plus
Certification a plus

Join our team as we strive for excellence through teamwork, where our patients are #1!

IHCS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.