Position Description Looking for Highway Safety Operator (HERO) opportunity at a place you can make a difference every day? Discover this great opportunity in our San Antonio, Texas location. Serco supports the Texas Department of Transportation (TxDOT) by operating the free HERO patrol service program with the purpose of minimizing traffic congestion and improving highway safety by clearing damaged and disabled vehicles and debris from the travel and emergency Lanes, and providing traffic control and scene protection at incidents. You will be part of a team that works closely with TxDOT, local law enforcement and other first responders daily. Visit the following link for more information about how Serco supports our Veterans As a HERO Operator, you can expect to: * Assist motorists and perform incident management services during assigned shifts. * Provide clear and accurate information regarding incidents and the response required using standard protocol to communicate with TMC Operators, law enforcement, ambulance, fire department, or towing services using radio, telephone, CAD, and e-mail. * Services include, but are not limited to: * Clear lane blocking traffic incidents and assist other emergency and support response personnel as requested. * Establishing traffic control and scene protection using signs, flares, cones, flagging, flashing lights, etc. during major incidents. * Providing basic first aid services in accordance with standard and necessary practices until trained emergency responders arrive on the scene. * Changing flat tires. * Adding air to low tires. * Adding gasoline. * Adding water to radiators. * Providing battery jump starts. * Perform vehicle push maneuvers when able. * Calling for towing service or emergency service. * Transporting stranded motorists to a safe location off the roadway. * Providing cell phone service. * Providing drinking water to stranded motorists. Qualifications To be successful in this role you will have: * High school diploma or GED is required. * A valid driver's license with good driving record. * Available to work various shifts, weekends, and holidays. * Must be able to speak English language (Bilingual is plus). * Physically able to work in outdoor environment and lift/carry 50+ lbs. * Physically able to access the underside of a vehicle. * Physically able to walk 300 yards unassisted. * Minimum age requirement of 21. * This position is contingent upon your ability to pass a preemployment criminal history check and drug screen. Additional desired experience and skills: * Minor vehicle maintenance knowledge If you are interested in supporting the TxDOT mission and making the roadways safer for the travelling public, submit your application now for consideration. Company Overview Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. To review Serco benefits please visit: If you require an accommodation with the application process please email: or call the HR Service Desk at , option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice. Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email . Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Benefits:
401K, Employee Referral Program, Flexible Schedules, Flexible Spending Accounts, Life Insurance, Medical, Dental and Vision, Paid Holidays, Paid sick days, Professional Development, Vacation/paid time off, Work From Home
About the Company:
Serco Group
Serco, Inc. is the North America division of Serco Group, plc, one of the world's leading service companies. At Serco we serve every branch of the U.S. Military, federal, state and local governments, Canadian and provincial governments, as well as commercial customers. We are a leading provider of professional, technology, engineering, trades, and management services, and we support the public service areas of Defense, Citizen Services, and Transportation.
Headquartered in Herndon, Virginia, Serco has over 9,000 employees working at over 100 sites across the U.S. and Canada. Serco is a business where people and values matter. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. Put simply, Serco is a place you can count on. We embody a holistic approach to wellbeing and offer our employees a suite of benefits that enable you to achieve your physical, emotional, financial, social, community and career goals.
Serco is a place where you can make a difference because every contribution matters. So while your place at Serco may vary depending on your role, we know you will find your place here. You are invited to come discover your place in our world.
Company Size:
5,000 to 9,999 employees
Industry:
Other/Not Classified
Founded:
0
Website:
