The Administrative Office Coordinator for Home Health and Hospice is responsible for providing top level customer service to internal and external clients as it relates to a location's operational support activities.
Essential Job Functions
Greet persons entering the facility to learn the purpose of the visit and escort visitors to their destination
Assist in answering of incoming calls and ensuring accurate messages are taken and given to the appropriate staff member
Distribute mail to appropriate staff member or department, including company communication being mailed to employees
Process invoices according to branch location guidelines
Monitor office supplies and submit orders as needed
Scanning and/or filing of documentation and records
Participates in renewables/credentialing/expiration activities, to include obtaining necessary documents from staff to fulfill credentialing requirements
Ensures order and cleanliness of the office and organizes repairs or other work to maintain a professional image
Oversite of postage machine and other office equipment for use and acceptable working condition
Perform special projects as needed
Requirements
High school diploma or GED
Proficient typing skills
Proficient Microsoft Office skills
Preferences
Previous medical office, medical insurance authorization and/or billing experience preferred
Other Skills/Abilities
Proficient in Microsoft Word and Excel
Must be able to adhere to confidentiality standards and professional boundaries at all times
Ability to remain calm and professional in stressful situations
Attention to detail
Time Management
Strong commitment to excellence
Effective problem-solving and conflict resolution
Excellent organization and communication skills
Quick-thinking and astute decision-making skills
Physical Demands
Must be able to speak, write, read, and understand English
Occasional lifting, caring, pushing, and pulling of up to 25 pounds
Prolonged walking, standing, bending, kneeling, reaching, twisting
Must be able to sit and climb stairs
Must have visual and hearing acuity
Environment
Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions.
This job operates inside a professional office environment during location operating hours. This role routinely uses standard office equipment such as laptop computers and smartphones.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate. HHH
As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.
