We are searching for a strategic Helpdesk Techinican to join our innovative team at ImageSoft in Indiana.
Growing your career as a Full Time Helpdesk Techinican is an outstanding opportunity to develop competitive skills.
If you are strong in people management, project management and have the right experience for the job, then apply for the position of Helpdesk Techinican at ImageSoft today!
Helpdesk Techinican Location Remote in United States : Helpdesk Techinican Job Category : Customer Service Requisition Number : HELPD001284 Posting Details Posted: September 29, 2023 Full-Time
Locations Showing 1 location Remote United States
Job Details Description
JOB TITLE: Helpdesk Technician DEPARTMENT: i3 POS West Coast Helpdesk REPORTS TO: Helpdesk Manager JOB LOCATION: Remote TRAVEL: 0% SUMMARY OF POSITION: i3 POS is the West Coast leader in Point-of-Sale (POS) Systems & Services for the restaurant and hospitality industries, and the nation's largest Aloha POS reseller & integrator with more than 5,000 system installations. i3 POS has an immediate opening for a full-time, intermediate level Help Desk Technician to provide phone support for nationwide Aloha POS customers. ESSENTIAL DUTIES & RESPONSIBILITIES: Duties will include providing support for software and hardware problems, detailed call logging of events, call escalation if necessary, ensuring resolution and good customer satisfaction. The Help Desk Technician will also support the installation department with programming of data, live support, and customer training. As the leading provider of Aloha POS solutions for independent and multi-unit operators from coast-to-coast, we operate a nationwide 24x7x365 Call Center. Schedules will vary. MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE): High school diploma or equivalent Must have basic knowledge of Windows Operating Systems, PC hardware and software Knowledge of various Point-of-Sale software including Aloha POS and/or Micros POS. PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE): The ideal candidate has a technical higher education (DeVry's, ITT Tech, Coleman, Phoenix, or National University) degree or certification; is self-motivated, needs little supervision, a fast learner, and has excellent communication skills. Experience with basic TCP/IP networking, DSL modems, and routers/firewalls (SonicWall, Watchguard, Cisco). Previous experience in the restaurant, quick service (fast food), or hospitality industry preferred. Salary for this position is competitive and commensurate with experience, starting at $20.00 per hour.
Qualifications
Education
Required
High School or better.
Benefits of working as a Helpdesk Techinican in Indiana:? Company offers great benefits
? Continuous Learning Opportunities
? Competitive salary
