Job Description
Job Description
Benefits:
401(k)
Bonus based on performance
Company parties
Free food & snacks
Health insurance
Opportunity for advancement
Position:
Tier 1 Technician
Description:
Join CNR Technologies as a Tier 1 technician, where you'll deliver top-notch technical support directly to our clients. Your role involves resolving various technical issues and providing support through multiple channels, including onsite visits, remote assistance, and phone support. Join us in a dynamic environment where you'll refine your IT skills and contribute to our growing team.
Responsibilities:
Resolving client issues such as domain, email, printing, imaging computers and laptops, account setup, and working on servers
Providing support via onsite visits, remote assistance, and phone support
Traveling to client locations for issue resolution, primarily in Woodstock and surrounding areas, with occasional travel beyond this region
Skills and Requirements:
Any current CompTIA certification preferred
Ability to communicate clearly with clients on technical issues, expectations, and results
Experience resolving technical issues on Windows platforms (Printers, Outlook, Office, etc.)
Comfortable working additional hours as needed
Experience in customer-facing roles is preferred
Strong interpersonal skills with the ability to build rapport with clients
Proficiency in Microsoft Office suite and CRM software is a plus
Bonus: High attention to detail and excellent problem-solving skills
Why CNR Technologies?
We're proud of what sets us apart. Unlike many other IT providers, we've built a highly rewarding and successful workplace. Join us in delivering top-tier professional IT service to our customers.
Competitive salary
Raises and bonus options
Flexible and generous paid time off
Company medical reimbursement benefit
Company-sponsored IT education and certification
PC and Linux (basic familiarity)
Love working with the latest technologies and always want to expand your knowledge.
Compensation will be competitive and commensurate with experience, including awards for special company contributions.
CNR Technologies is an Equal Opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
NOTE:
PLEASE LIST YOUR SALARY RANGE PREFERENCE
Job Type:
Full-time
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