Help Desk Support Technician

The Mississippi Department of Education has a current goal for every community to effectively

use a World-Class Data System to improve student outcomes. This goal has an outcome to

increase the availability of quality data to drive decisions that improve student outcomes. We

are planning to satisfy this goal in part by modernizing our current student information system

along with improving the quality of data in connected systems. This will include web-based

application development, and creation of dashboards and reports that will improve access,

accuracy, and ease of use for all stakeholders.

Selected candidate's role will focus on providing all levels of support to our customer base, both

remotely and onsite. Candidate will be the initial point of contact with end users requesting IT

Support. Ideal candidate has experience in Desktop Laptop repair and troubleshooting, software

installation, hardware implementation and active directory administration. Candidate must also

have experience providing remote assistance using various platforms and must be experienced

with providing support for O365 Applications. Must be good at organizing, prioritizing, and

planning. Candidate must be able to update and maintain Help Desk records in accordance with

established support procedures. Candidate must also have excellent communication skills.

Experience working in a help desk environment

Experienced with providing support for O365 Applications

Experience providing remote assistance using various platforms

Experience in desktop laptop repair, troubleshooting, and software installation

Hardware Implementation and Deployment

Active Directory Management

3 years 

3years 

3years 

3years 

3years 

3years 

Three (3) references of submitted candidates required. Please provide the following information. Must submit with

resume.

First/last name of reference

Title

Company Name

Job title of contractor while reporting to this supervisor/manager

Telephone number

Email Address (if available)

# YEARS

No min.

Preference given to candidates with the below skills/experience. Must also meet minimum requirements.

Microsoft O365 experience

BMC Footprints Help Desk Experience

MAC OS Experience