Overview:
Smarthost Design Technologies (Smarthost) is an SBA 8(a)-certified small business renowned for providing innovative and cost-effective technology solutions to both commercial and government clients. As an ISO 9001:2002 certified leader in the industry, we offer a range of services including Project Management, Help Desk Support, Managed IT Services, Network Administration and Design, Cyber Security, Big Data Analytics, Database Administration, Backup & Disaster Recovery Solutions, and Cloud Computing. Join our dynamic team and contribute to our culture of excellence, while enjoying opportunities for professional growth and advancement.
Key Responsibilities
Act as the first point of contact for customers seeking technical assistance over the phone or email.
Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Determine the best solution based on the issue and details provided by customers.
Walk the customer through the problem-solving process.
Direct unresolved issues to the next level of support personnel.
Provide accurate information on IT products or services.
Record events and problems and their resolution in logs.
Follow-up and update customer status and information.
Pass on any feedback or suggestions by customers to the appropriate internal team.
Identify and suggest possible improvements on procedures.
Ensure all help desk activities are carried out in accordance with Performance Work Statement Sections 5.1.3.1, 5.1.3.2, and 5.1.3.5 through 5.1.3.22, alongside all other requirements listed in the solicitation documents.
Requirements:
Proven experience as a help desk technician or other customer support role.
Tech savvy with an understanding of computer systems, mobile devices, and other tech products.
Ability to diagnose and resolve basic technical issues.
Excellent communication skills with a focus on customer service.
Ability to multitask and adapt to changes quickly.
Security clearance may be required depending on project specifics.
High school diploma or equivalent; degree in IT, computer science, or relevant field is a plus.
Terms of Contract:
This is a full-time position for a term of 10 months under a Firm Fixed Price contract.
Work must be performed at the designated destination as required.
About Us:
Smarthost Design Technologies (Smarthost) is an SBA 8(a)-certified small business and a leader in providing fast, reliable, highly responsive, onsite, client-focused, and cost-effective technology solutions to commercial and government customers. We help solve their daily technology challenges. We are also ISO 9001:2002 certified and provide services oriented around Project Management, Help Desk Support, Managed IT Services, Network Administration and Design, Cyber Security Solutions, Big Data Analytics, Database Administration, Backup & Disaster Recovery Solutions, and Cloud Computing solutions. As a fast-growing IT leader in the industry, this opportunity allows you to grow and be part of a best-in-class team with no limits but plenty of room to grow with us as a company.
How to Apply:
We invite you to join us on our quest to be the best IT Solution provider in our industry. Don't miss this chance to elevate your career with an industry leader.
To apply, please submit your resume and a brief cover letter detailing your qualifications and experience relative to the responsibilities and requirements stated. Applications should be sent via email to with the subject line 'Application for Help Desk Support Services Position.'
Deadline of Application:
At Smarthost, you will find limitless opportunities to grow and innovate. Apply today and become a pivotal part of our team, setting industry standards and exceeding expectations. We're looking to move quickly and hope to receive your application by the end of this week. Secure your place in a company that champions professional growth and values innovation.
Contact Information
HR Department
Smarthost Design Technologies, LLC
Location: 7375 Executive Place, Suite 207 Lanham, MD 20706
Contact Number:
Website:
