Help Desk Specialist Location Portsmouth, VA : CSA is currently seeking a Help Desk Specialist to support the Naval Sea Command (NAVSEA), located at the Norfolk Naval Shipyard in Portsmouth, VA. The successful candidate should be technical, customer service oriented, and enthusiastic with respect to the nature of work. This position will support 3rd Shift (hours of ******** ). Other work schedules may be required on occasion. How Your Role Will Make an Impact: Records all trouble ticket calls received in-person, via phone calls, email, or voicemail into the call center ticketing system. Creates, modifies, and deletes internal users' system accounts. Assists clients with their IT software and/or hardware issues. Performs follow-up calls to ensure IT issues have been resolved in a timely manner and within the customer's Service Level Agreement (SLA) levels. Performs software installation, general visual inspection, power up, and testing of computer equipment. Troubleshoots minor software and hardware deficiencies on the computer equipment/racks. Initiates and monitors batch job processing as required. What You Will Need to Join Our Award-Winning Team: Clearance: Must possess and maintain an active Secret Clearance. High School Diploma and Minimum of one (1) year in a Help Desk support role. Ability to diagnose and resolve end-user issues. Knowledge of trouble ticket systems. Proven customer service and communication skills. Knowledge of personal computer hardware and software. Certifications: Qualifying 8570 Baseline Certification for IAT Level I (Security+ is required. Other certification examples are CompTIA A+ CE, CompTIA Network+ CE, or SSCP). Applicants must achieve one of the following certifications within six months after start date: (Microsoft 365 Certified: Modern Desktop Administrator Associate, ITIL Foundations, MTA: Windows Operating System Fundamentals, MTA: Mobility and Device Fundamentals, or Microsoft Certified: Security, Compliance, and Identity Fundamentals) This is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Applicants may need to meet eligibility requirements for access to classified information; an active United States Department of Defense security clearance or the ability to obtain one may be required for this role. As a federal contractor, CSA will abide by the client's infectious disease protocols. WE BELIEVE great companies know who they are and what they stand for. CSA's common purpose and core values were purposefully developed to create a culture focused on unlocking the full potential of our people—so they are inspired to solve our clients' toughest challenges. It's no secret, we owe the past 18 years of our success to our outstanding and ambitious team members. To support our hard working team, we offer an environment focused on learning and growth, an awesome benefits package, and opportunities to build a long and successful career. We are constantly on the hunt for talented, forward-thinking problem solvers with an energetic attitude and a strong work ethic to join our elite team of CSAers. Be a part of CSA … do great things! CSA is a Federal Contractor and an Equal Opportunity/Affirmative Action Employer. If you are an individual with a disability and would like to request a reasonable workplace accommodation for any part of our employment process, please send an email to . Please indicate the specifics of the assistance needed. Assistance is reserved for individuals who are requesting a reasonable workplace accommodation. It is not intended for other purposes or inquiries. We're an equal opportunity employer that empowers our people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status or other protected characteristic. Federal Equal Opportunity is the Law Federal Employee Rights under FMLA Federal Employee Polygraph Protection Act E-Verify Participation Poster (uscis.gov) If you are a California resident applying for a job, you consent to our California Job Applicant Privacy Notice. Notification for current or previously cleared professionals: Official U.S. Government information appearing in the public domain shall not automatically be considered UNCLASSIFIED or approved for public release. CSA recognizes that information contained in resumes of current or previously cleared professionals may be sensitive, contain potentially proprietary and/or protected information. Protected Information is considered classified, in the process of a classification determination, or unclassified, but protected by statute. Therefore, all resumes should be approved for public release by a U.S. Government Official with Original Classification Authority, prior to posting the resume to CSA's applicant tracking system. By submitting my resume, I understand that I am NOT authorized to upload content with Official U.S. Government information that is considered, sensitive, proprietary, or protected.
