Are you passionate about helping others and solving technical issues?
Join our team as a Customer Service & Help Desk Specialist, where you'll interact with customers through various channels such as phone, email, and online chat.
Responsibilities:
Respond to customer inquiries through phone, email, and chat.
Address inquiries by guiding customers through applications, assisting with installations, troubleshooting issues, and performing necessary testing to replicate problems.
Accurately document call details and interactions in a CRM application according to established procedures.
Actively manage open cases and tickets, ensuring all necessary follow-ups are completed to meet department SLA requirements.
Qualifications/Skills:
Experienced in guiding customers through products, troubleshooting issues, and relaying feedback to developers.
Advanced problem-solving skills, capable of supporting customers with varying levels of technical knowledge.
Proven experience in managing tickets and cases from initial contact to resolution.
Strong understanding of operating systems, plug-ins, and common software downloads (e.g., Adobe).
Highly proficient in Microsoft Applications, including Outlook, Excel, Word, and Access.
Why Join Us?
Be part of a supportive and dynamic team dedicated to providing excellent customer service.
Opportunity to enhance your technical skills and knowledge.
Engage in meaningful work that makes a difference to our customers.
Apply Now:
If you're ready to take on this exciting role and help our customers resolve their technical issues, we want to hear from you!
Join us and become a crucial part of our customer service team!
AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws..
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The pay transparency policy is available here:
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
Additional Skills (none specified)
