Client Services Supervisor
Aveanna is looking for a passionate, empathetic, motivated, and committed individual to join a team that is impacting the lives of families in our community each day. This is an incredible, entry-level opportunity offering amazing growth potential! Jump start your career, learn a lot, and most importantly help our clients every single day!
Position Overview
As the Scheduling Coordinator/Client Services Supervisor you're responsible for management of the recruitment, hiring, staffing, and scheduling of caregivers that meet our patient's needs. You will be collaborating with the clinical team, sales, operations, and executive leadership in performance management of the field staff. You will be working with our private duty and non-medical family scheduling needs.
Schedule will be Monday – Friday, 8:30am – 5pm
After hours on-call schedule – can vary dependent on the branch's needs.
Additional compensation for on-call hours
Full comprehensive benefits
Essential Job Functions
Maintains a current awareness of the abilities and limitations of each field/external staff member.
Active involvement in issues of cost containment; effectively utilizes nurses when assigning cases.
Participates in location recruiting activities including identifying, scheduling, and interviewing potential candidates
Assist in provision of orientation and training for new staff members.
Coordinates and manages staffing and scheduling needs according to branch location
Coordinate orientation and training scheduling
Coordinate work schedules by allocating employees in shifts and positions
Coordinate shift back-fill activities in the event of caregiver tardiness or absences
Primary point of contact with patient family regarding staffing schedules
You will be in an office environment with occasional field visits during agency operating hours and must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions.
Requirements
High school diploma or GED
Bachelor's Degree preferred
Minimum of six months previous experience in recruitment or in a customer service-related field is preferred
Proficient Microsoft Office and typing skills
Other Skills/Abilities
Time Management
Effective problem-solving and conflict resolution skills
Excellent organization and communication skills
Quick-thinking and astute decision-making skills
Physical Requirements
Must be able to speak, write, read and understand English.
Occasional lifting, carrying, pushing and pulling of 25 pounds
Prolonged sitting, walking, standing, bending, kneeling, reaching, twisting
Ability to climb stairs
Must have visual and hearing acuity
Environment
Performs duties in an office environment with occasional field visits during agency operating hours.
Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Equal Employment Opportunity and Affirmative Action: Aveanna provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Aveanna complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.
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