Healthcare Advocate

Salary Range: $52,124-$83,920 FLSA Status: Exempt
Essential Functions: 
The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned. Assists employees in identifying high-quality providers; gives guidance in resolving health claims and billing issues; connects employees to appropriate employer-sponsored and community resources; and offers education and support to employees and/or families. 
Serves as the primary contact to DeKalb County employees for access-to-care and claims resolution issues.
Monitors and tracks health services complaints and grievances from employees and/or families.
Attends training and orientation activities for health advocate programs; contributes to planning, implementation, and evaluation of health advocate programs and events; and attends periodic health-related meetings as necessary.
Serves as a spokesperson for DeKalb County's health advocate role and Risk Management division as needed.
Minimum Qualifications:
Bachelor's degree in a Public Health, Healthcare Administration, or related field required; three years of experience in a health-related field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
Specific License or Certification Required : Must possess and maintain a valid Georgia driver's license. 
SUPPLEMENTAL INFORMATION:
Additional Qualifications and Preferred Experience 
Health plan experience Understanding of HIPPA legislation and policy Understanding of health claims administration  Previous experience as a health advocate or health navigator Experience in the mental health arena Ability to track activities and create meaningful reporting tools