Healthcare Administrative Assistant

We are a leading provider of customer service solutions, dedicated to ensuring a seamless experience for our external Agent and Group customers. Our commitment to excellence drives us to recruit passionate individuals who thrive in a dynamic and supportive environment.
Job Description
As an Engagement Specialist, you will play a pivotal role in delivering exceptional customer service support through our Membership and Billing web-based tools. Your responsibilities will include addressing inquiries received via the help desk phone line, conducting special assignments, analyzing membership reports, and resolving external customer membership issues with care and efficiency.
Top 3 Required Skills/Experience
Customer Service Excellence: A minimum of two years of customer service experience is required, with a preference for help desk experience. Your ability to prioritize tasks, coordinate multiple activities with varying timelines, and communicate effectively—both verbally and in writing—will be essential to success in this role.
Analytical and Problem-Solving Skills: You should possess strong analytical skills with an acute attention to detail, enabling you to identify, evaluate, and recommend application/system solutions effectively.
Self-Motivation and Adaptability: We are seeking self-starters who can work autonomously or collaboratively within a team environment, consistently delivering high-quality results. You should demonstrate the ability to make sound decisions within the scope of your responsibility, even in situations where operational guidelines or procedures are non-existent.
Required Skills
Proficiency in PC Applications: You must be proficient in using PC applications and systems such as Outlook, Word, Excel, Teams, etc.
Preferred Skills/Experience
While not mandatory, the following skills and experiences are preferred:
Healthcare Experience: A minimum of 1-3 years of healthcare experience, particularly in membership and billing, is highly desirable.
Education/Certifications
Educational Background: A high school diploma or GED equivalent is required, with two years of college education preferred.
Employment Type: Contractor
Salary: $ 23.00 26.00 Per Hour