Health Unit Coordinator

Job summary
The Health Unit Coordinator (HUC) provides organizational, receptionist, and clerical support to patient care units and the health care team.Communicates effectively via a variety of modalities with patients, visitors, and facility staff and plays an integral role in communication across the continuum of care.Supports the healthcare team by anticipating and responding to team requests and patient needs.
Job seniority: entry level
Responsibilities
• Monitoring and ordering supplies• Promptly answering patient call lights and elevating patient needs to nursing staff• Assisting the care team with managing orders in the electronic health record (EHR)• Being familiar with multiple Mayo Clinic resources• Carrying out all aspects of the job using good judgment and problem-solving skills• Participating in continuous improvement activities• Anticipating and responding to team requests and patient needs
Requirements
• High school diploma or equivalent required• Basic knowledge of computer systems and strong keyboarding skills (i.e., Windows-based applications, LAN use, and intranet/internet use) required• Successful completion of HUC post-secondary program, or HUC Certification preferred• Minimum of one year working experience in a medical environment preferred• Knowledge of basic medical terminology preferred• Preferred proficiency of computer skills• Working knowledge with EHR systems, EPIC preferred• Outstanding customer service, interpersonal and organizational skills• Availability to work flexible hours including days, evenings, nights, weekends and holidays• Maintains certifications/licensure per work unit requirements
Key Skills Needed
• Organizational• Communication• Problem-solving• Interpersonal• Customer service