Job Description
Please note: While this is a remote position, local and occasional out of state travel is required (50-75%) to be onsite with clients and stakeholders. Candidate must live in New York City Metro (Northern New Jersey/New York City) and be able to travel as needed. Job Description Support output of a key discipline within U3000 Health Engagement Organization
Focus on achievement of assigned goals and support in achieving functional goals
Informdirect managers and teams to address resource and operational needs
Focus on short-term outputs and other work areas as assigned
Main contributor to business strategy by understanding market benefit offerings to ensure benefit education success to clients and customers in group setting
Able to self-manage assignments and schedule event times
Demonstrate in-depth understanding of key Cigna plan benefits, ancillary programs, and initiatives
Work with assigned Cigna clients during pre-effective timeline to coordinate tailored education events with available modality options (on-site, telephonic, and self-service engagement options)
Identify customer education opportunities to drive maximum utilization of available resources (all lines of benefit plans and programs)
Own assigned Dental Only accounts (500-2999 eligibles) and follow assigned go-to-market strategy to support Dental Only clients
Lead and deliver virtual and/or onsite awareness and education presentations, engagement offerings, and activation duties in group setting as assigned to existing and prospective customers in Select & Middle Market Segment (U3000)
Coordinate with local Health Engagement team to ensure needs are met and potential problems are averted
Provide information to Cigna client(s) on the use of available steerage resources throughout the plan year as assigned
Keeps account partners informed about account status and opportunities for expanded business
Follows established guidelines and procedures of benefit education events and other events as assigned
Maintains current knowledge in all Cigna products, programs, and tactics
Refers customer service inquiries, administrative functions, implementation, billing questions, and other production matters to appropriate service organization partners
Coordinate, track, and update event meetings, including attendance, and top insights via data entry system (Salesforce.com) by assigned deadlines
May support local market community events as assigned
Qualifications Bachelor's preferred; in education, marketing, business, or related field
1-2 years experience in benefit education/presentation and event deployment/support
Current and active Health & Life License or in process of pursuing (completion within 60 days of hire)
Excellent communication and presentation skills
Proficient in Microsoft Programs (PowerPoint, Word), CRM system (Salesforce.com) and virtual learning platforms (Web Ex Meetings)
Influential sales experience preferred
Proven ability to excel in heavily matrixed organization and expeditious sales cycles
Ability toidentify opportunities and support cross-sell opportunities with sales/account management teams
Ability to travel to local/remote trainings/meetings as assigned (50%-75% travel, especially during open enrollment)
This role must be locatedwithin assigned territory/market to be able to drive to client locations, local offices
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an annual salary of 62,100 - 103,500 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .
About Cigna Healthcare Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: Click To Reveal Email
for support. Do not email Click To Reveal Email for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Recommended Skills Account Management Administration Billing Communication Customer Relationship Management Customer Service
