The Head Teller is an entry-level position responsible for executing day-to-day banking activities, including the delivery of client-facing services and processing transactions, in coordination with the Customer Service function. The overall objective is to utilize banking knowledge to provide high quality customer service and to help the branch generate revenue by delivering optimal solutions.Responsibilities:Execute daily, weekly and monthly operational tasks, inspections and correspondence with virtual branch supportLead and mentor tellers through assigning work and providing technical guidance when neededServe as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer servicePerform efficient and accurate banking transactions including, managing cash supply for the branch, processing incoming/outgoing cash deposits, and maintaining branch vault cashAdhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of customer and bank assetsEnsure all client needs are met and effectively manage any client issues/concerns, escalating as neededMaintain working knowledge of client accounts as well as new and existing products and services offeredFulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.Qualifications:1 year relevant experienceDemonstrated sales and customer service experienceMoney handling experienceDemonstrated leadership skillsEffective problem solving and communication skillsAbility to work well in a team oriented environmentEducation:High School diploma or equivalentThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.------------------------------------------------------Job Family Group:Customer Service------------------------------------------------------Job Family:Branch Service------------------------------------------------------Time Type:Full time------------------------------------------------------Primary Location:Norco California United States------------------------------------------------------Primary Location Full Time Salary Range:$40,560.00 - $51,280.00In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.------------------------------------------------------Anticipated Posting Close Date:Apr 24, 2024------------------------------------------------------Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity reviewAccessibility at Citi.View the "EEO is the Law" poster. View theEEO is the Law Supplement .View theEEO Policy Statement .View thePay Transparency Posting
