Everyone is welcome here. Each of us is unique, and that’s what makes us amazing. We believe in inclusiveness and celebrating each person’s individuality, because there’s power in bringing people with different points of view and life experiences together. That’s why we provide equal employment opportunities (EEO). All applicants are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.So, bring yourself and your best ideas; when we feel safe and comfortable being ourselves, there’s no limit to what we can achieve.IN A NUTSHELL…Guides take care of our patients and customers. They are the product and industry experts in our retail locations who provide knowledge, exceptional service, and ensure our stores are places where everyone feels like they belong.This role is with Surterra Wellness,one of the renowned retail brands under the Parallel umbrella. Parallel is one of the largest multi-state cannabis companies in the world, owning and operating in five markets; Florida (Surterra Wellness), Massachusetts (NETA), Pennsylvania (Goodblend), and Texas (Goodblend). If you enjoy companies that are growing, moving fast, and constantly challenging themselves to achieve more, then Parallel is for you. We work hard, lean on each other, and are passionate about a pretty ambitious vision … pioneering a new paradigm of what well-being can be for all people, everywhere. For more information, visit www.liveparallel.com .WHAT YOU WILL BE DOINGModel best-in-class service that consistently exceeds our customers’ expectations and builds a long-term rapport using established customer service model.Provide customers and caregivers with expert cannabis recommendations discussing therapy goals, product effects, potency, dosing, methods of consumption, and administration.Participate in the patient intake process, entering and maintaining appropriate paperwork and patient records.Accurately receive, prepare, and complete patient orders and sales utilizing point-of-sale (POS).Maintain accurate records of all activities including customer records for all activities in accordance with the State Regulations, as well as regulations set forth by local and federal agencies.Maintain privacy and confidentiality of sensitive patient information in alignment with HIPAA compliance.Appropriately escalate customer conflict or complaint, inspiring long-term patient relationships and loyalty to our brands.Maintain the cleanliness of the store on a daily basis.EXPERIENCE AND SKILLS YOU’LL BRINGRequiredAge 21 or over High School Diploma or equivalent Valid Government-Issued Photo IDMust be flexible regarding work schedule, including evenings, weekends, and holidays1 year in Retail or a related industry where customer service is criticalConstantly operating a computer and other office machineryStrong attention to detail and ability to multitask and manage time effectivelyExcellent communication and organizational skillsAbility to manage difficult situations and resolve in a timely and professional mannerMicrosoft Office Suite proficient levelPreferredExperience in the Cannabis industryPHYSICAL REQUIREMENTSMust be able to remain in a stationary position for prolonged periods during the shiftAbility to assist with lifting stock and materialsOccasionally positions self to retrieve product or material in the store throughout the duration of the shiftYOU WILL BE SUCCESSFUL IF YOU…Are self-motivated; micro-managing isn’t fun for anyoneRoll your sleeves up and do the work; strategy is important, but so is getting stuff doneCan work fast and be flexible; our industry is always changingPlay nice with others; we collaborate with each other a lotThink creatively; sometimes, the “traditional” solution isn’t the best oneWHAT YOU GETEmployee discountConsistent, reliable benefits; Full medical/vision/dental, 401k with possibility of a company match, access to company-sponsored well-being programsBalance and flexibility; paid time off, paid parental leave, flexible work arrangementsTuition Reimbursement ProgramsPet InsuranceChance to make a difference; Employee Relief Fund, community volunteerism through our Parallel Cares programPARALLEL IS UNITED BY OUR VISION, MISSION, & VALUESOur Vision– why we exist – is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids.Our Mission– how we will do this – is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement.Our Values –Integrity | Collaboration | Alignment | Intentionality | Accountability | AgilityWe are an Equal Opportunity Employer. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.
