Guest Services Representative

HILTON GARDEN INN Seattle North/Everett is looking for an attentive, engaging, and service-oriented Guest Services Representative to join our team for PM shifts (3PM-11PM). As Guest Service Representative you will represent the hotel to the guest throughout all stages of the guest's stay. This position is responsible for performing the activities of the front desk including reservations, guest services, and telephone calls. HOTEL BLURB Benefits * Health, vision and dental insurance401(k)Vacation and Sick PayPaid HolidaysEmployee Referral ProgramOpportunities for AdvancementHotel Discounts for you, your friends and familyAccess to our Talent team to help you reach your career growth goalsResponsibilities * Uses suggestive selling techniques to sell rooms and to promote other services of the hotel and upsells hotel rooms according to hotel standard procedures.Follows all guidelines in regard to guest service, including, bt not limited to check-in, reservations, check out, special requests and pre-registrationRespond promptly to any guests' inquiries or complaints in a friendly manner and offer alternate solutions if guest demand cannot be metDemonstrate commitment to servicing the guest by being hospitable and accommodatingDocument any guest accidents by completing the accident report formQualificationsHigh School diploma or GED preferred OR 6 months of related experience/trainingOne year of hospitality experience preferredExperience handling cash and credit card proceduresBasic Math skillsAttention to detailAbility and flexibility to work various shifts including evenings, weekends, and holidaysEEO StatementWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.