Guest Service Representative

Job summary
Guest Service Representative responsible for check-in, check-out, front desk operations, and guest interactionsStrive to exceed established standards and maintain the overall look and feel of the front desk and lobbyFriendly and personable individual with a talent for connecting with individuals from all walks of life
Job seniority: entry level
Responsibilities
• Greet and welcome guests upon arrival in a unique and personable way• Book hotel reservations and register guests, verifying information and securing payment• Answer and route calls, take messages with accuracy• Promote brand loyalty program and provide recognition and benefits to members• Anticipate guests' needs and respond timely and efficiently• Assist in resolving guest complaints regarding service and accommodations• Manage cash drawer contents and transactions• Maintain accurate records and process market and retail transactions• Handle mail and other communication, provide information about hotel facilities and local attractions• Handle confidential guest records with integrity
Requirements
• High School Graduate or GED required• Knowledge of front desk operations, guest services, and hotel services• Proficient in English language, ability to speak other languages is helpful• Able to work independently and as part of a team• Proficient computer skills, knowledge of MS Office products• Ability to handle customer service problems and cash handling procedures• Genuine care for customers and employees• Comfortable conversing with individuals from diverse backgrounds and organizational levels• Able to work in a fast-paced environment
Benefits
• PTO with immediate accrual• Access to 50% of wages prior to payday• Discount program for car rentals, travel, entertainment, etc.• Hotel Discounts Worldwide• Health Insurance• Dental Insurance• Vision Insurance• Basic Life/AD&D and Supplemental Life Insurance• Voluntary Options - Critical Illness/Accident/Hospital Indemnity/Short Term Disability/Legal• Employer Sponsored Long-Term Disability Coverage• 401(k) with immediate match• Double Time for Holidays Worked• Health Savings Account• Employee Assistance Program (EAP)• Dependent Care FSA