Guest Service Agent

Job summary
Greet and register guests at a hotelProvide outstanding guest serviceEnsure financial profitability
Job seniority: entry level
Responsibilities
• Greet and register guests• Check guests out of the hotel• Perform registration process• Assist guests with check-out• Demonstrate knowledge of hotel information• Use up-selling techniques• Respond to guest inquiries and requests• Resolve guest issues• Receive and relay messages to guests
Requirements
• Demonstration of Hilton's Values• Demonstration of key attributes• Hospitality, Integrity, Leadership, Teamwork, Ownership, Now• Quality, Productivity, Dependability, Customer Focus, Adaptability