COMPANY OVERVIEW: Work where others vacation and gain valuable experience in property management, the short-term rental and hospitality industry.
At Gibson Beach Rentals (GBR), the beauty of Florida's Gulf Coast isn't just a backdrop—it's our daily inspiration. For over two decades, we've carved out a niche for ourselves in the Destin, Sandestin, Miramar Beach, and Panama City Beach areas with a team that brings vacation dreams to life while maximizing revenues for our property owners.
At GBR, we manage a diverse range of privately owned condos, townhomes, villas, and more. But what truly defines us isn't what we manage but how we manage it. Quality, dedication, and a personal touch mark every task, and the drive to deliver the best is in our DNA.
Why join us?
1. Growth & Stability: With over 20 years under our belt, we combine the stability of an established company with the passion of a startup.
2. Comprehensive Benefits: Beyond a competitive wage, our team enjoys benefits like a generous PTO plan, fully vested 401k with matching benefits, health emergency support, and optional health plans. Your well-being is our priority.
3. Team Spirit: We're more than colleagues; we're a family that thrives on teamwork and camaraderie. Here, every member is valued.
At Gibson Beach Rentals, we don't just offer jobs; we offer careers, adventures, and a chance to be a part of growing something impactful. If the blend of professional challenges and coastal living entices you, let's talk.
Your journey starts here.
POSITION SUMMARY: The Guest Experience Team requires a strong commitment to providing the best possible experience for our guests & owners. The position is responsible for assisting inbound and outbound callers. Key responsibilities include converting inbound calls to confirmed bookings, DELIVERING a great experience for in-house guests, while providing support to other internal departments. We offer an aggressive commission plan to our agents in addition to a competitive wage, all while being part of a great culture!
RESPONSIBILITIES: Answer incoming calls in a friendly and efficient manner. Provide guests with requested information concerning a booking and/or information on our local area. Obtain necessary information from guests to perform quality guest care services. Process incoming reservations received via phone and email; including guest, owner, owner referral, and guest-of-owner bookings. Contacting guest arrivals and assisting with guest needs. Respond to emails with guest booking inquires and general information questions. QUALIFICATIONS: Applicant required to have high degree of comfort working with technology in a fast-paced environment and express professionalism at all times. Applicant must express team-working skills, excellent attention to detail, verbal and written communication skills. Ability to understand and follow instructions and complete routine reports and correspondence. Requires arriving on time & staying late if necessary. Must be available to work weekends, holidays, flexible shifts. Enjoy paid holidays! Reservation: 1 year (Preferred) Customer service: 1 year (Preferred) COMPENSATION & BENEFITS: Hourly Rate: $15.00/hr
Benefits: Paid time off such as PTO, sick days, and vacation days Dental insurance Vision insurance Life insurance Short term disability insurance Long term disability insurance Healthcare spending or reimbursement accounts, such as HSAs, FSAs, and HRAs Retirement benefits or accounts
