Responsibilities for this Position Location: USA KY Barbourville - 207 Hospital Dr (KYS001)
Full Part/Time: Full time
Job Req: RQ170160 Type of Requisition:
Pipeline Clearance Level Must Currently Possess:
None Clearance Level Must Be Able to Obtain:
None Suitability: Public Trust/Other Required:
Other Job Family:
SCA Job Qualifications: Skills:
Customer Service, Data Entry, Typing
Certifications: Experience:
0 + years of related experience
US Citizenship Required:
No Job Description:
General Dynamics Information Technology is seeking highly motivated individuals to join our rapidly growing team of customer support contact center professionals. Employees in this role will serve as the first point of contact for IAE customers seeking assistance with a wide range of requests such as service requests, general information, referrals, emergency requests, complaints, or public comments in support of the General Services Administration (GSA). As a highly qualified candidate, you have the ability to thrive in a highly structured environment and are able to efficiently perform root cause analysis to resolve customers' issues. Duties and responsibilities: Answers incoming phone calls on behalf of client; provides accurate and appropriate information to callers Places outbound customer service or customer satisfaction calls, as required by client Completes call guides; gathers and verifies required information Attends telephone skills and program information training sessions; adheres to established levels of service Adheres to established customer service and documentation standards within required time frames Adheres to contact center scheduling, ensures telephone coverage during contact center hours of operation Ability and willingness to work remotely in a quiet work environment free from distractions Basic Qualifications: High school diploma or G.E.D. Zero or more years of customer service or other telephone experience Access to 10 Mbps of download speed and 1 Mbps of upload speed of dedicated internet bandwidth A quiet place to work in your home free from distraction Residency within a reasonable commuting distance (approximately 60 miles) of our Barbourville facility Ability and willingness to work onsite, as required Ability and willingness to work any shift during our hours of operation (8AM to 8PM EST, Monday - Friday) Preferred Qualifications: 1 or more years of experience working in a contact center or help desk environment Work environment: M-F, 8 AM to 8 PM EST Hybrid - requiring a minimum of 2 days per month onsite Applying for a career in GDIT's Engagement Center is as easy as 1...2...3. To learn more about GDIT's Help Desk or Call Center positions and our candidate application process please call 833-GDIT-123.
#ITCContactCenter #GSAFSDEG #TSSCE Scheduled Weekly Hours:
40 Travel Required:
None Telecommuting Options:
Hybrid Work Location:
USA KY Barbourville Additional Work Locations:
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
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General Dynamics Information Technology is seeking highly motivated individuals to join our rapidly growing team of customer support contact center professionals. Employees in this role will serve as the first point of contact for IAE customers seeking assistance with a wide range of requests such as service requests, general information, referrals, emergency requests, complaints, or public comments in support of the General Services Administration (GSA). As a highly qualified candidate, you have the ability to thrive in a highly structured environment and are able to efficiently perform root cause analysis to resolve customers' issues.
Duties and responsibilities: Answers incoming phone calls on behalf of client; provides accurate and appropriate information to callers Places outbound customer service or customer satisfaction calls, as required by client Completes call guides; gathers and verifies required information Attends telephone skills and program information training sessions; adheres to established levels of service Adheres to established customer service and documentation standards within required time frames Adheres to contact center scheduling, ensures telephone coverage during contact center hours of operation Ability and willingness to work remotely in a quiet work environment free from distractions Basic Qualifications: High school diploma or G.E.D. Zero or more years of customer service or other telephone experience Access to 10 Mbps of download speed and 1 Mbps of upload speed of dedicated internet bandwidth A quiet place to work in your home free from distraction Residency within a reasonable commuting distance (approximately 60 miles) of our Barbourville facility Ability and willingness to work onsite, as required Ability and willingness to work any shift during our hours of operation (8AM to 8PM EST, Monday - Friday) Preferred Qualifications: 1 or more years of experience working in a contact center or help desk environment Work environment: M-F, 8 AM to 8 PM EST Hybrid - requiring a minimum of 2 days per month onsite Applying for a career in GDIT's Engagement Center is as easy as 1...2...3. To learn more about GDIT's Help Desk or Call Center positions and our candidate application process please call 833-GDIT-123.
