Property Description: Award winning 18-hole Jeff Brauer design course boasts some of the most challenging holes in golf. The 16th green mirrors the famous 17th hole at St. Andrews. Other features of the course include "Redan" on Hole 13, and other holes from famous courses.
Position Summary: The Group Outings Coordinator is instrumental in organizing and implementing golf events, tournaments, and/or outings and is responsible for ensuring that guests receive outstanding customer service, which meets or exceeds their expectations. Additional responsibilities include assisting in generating new business and maintaining relationships with current clients as well as generating additional revenues through upselling of facility products, services, and amenities.
Essential Duties and Responsibilities: Process all requests for group outings/events. Prepare and maintain and outings calendar for the year. Develop and maintain a perpetual client roster.Organize and handle all details for group outings, special events and tournaments including room reservations, meals, tee times, and other activities. Manage communication between departments to help ensure coordination of all guest needs and activities.Assist preparing brochures and group outing information packages.Conduct orientations and tours as needed for guests. Interact with guests in a congenial and professional manner to provide information regarding facility products, services, amenities, activities, policies, etc.Handle customer inquiries and/or complaints in accordance with operating policies and procedures.Be fully knowledgeable of golf shop merchandise, restaurant and bar menus, hotel operations and amenities to generate additional revenue through up-selling prior to and/or during outings/events. Assist customers with special merchandise orders.Monitor guest activities. Review customer satisfaction information. Analyze information reflecting customer purchases, usage of amenities, products and services. Make recommendations to appropriate departments as a means of continuous improvement.Maintain positive relationships and communicate clearly, tactfully, and persuasively with all facility department heads to ensure that all employees, especially customer contact personnel, fully understand all pertinent details of events/outings in order to maximize customer satisfaction.Assist with generating new business by developing on-going relationships with media, hotels, convention contacts, golf associations, civic organizations, etc. to promote group outings, special events, and tournaments.Cross train other staff members on the general outing/event process to ensure outstanding customer service.Perform other duties as appropriate. Qualifications: High School required. BA or BS degree preferred.1-year applicable event management, outings coordination experience preferred.Demonstrated quality written, verbal, and interpersonal communication skills.Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including nights/weekends.Positive attitude, professional manner and appearance in all situations. Supervises: Outside Service staff
Classification: Full-Time, Non-Seasonal, Exempt
KemperSports Management is an Equal Opportunity Employer
