Government Operations Consultant I

Requisition No: 828454 
Agency: Business and Professional Regulations
Working Title: GOVERNMENT OPERATIONS CONSULTANT I - ********
 Pay Plan: Career Service
Position Number: ********  
Salary: $1,436.79-$1,609.20 
Posting Closing Date: 05/17/2024 
Total Compensation Estimator  DIVISION OF REGULATION GOVERNMENT OPERATIONS CONSULTANT I Position Number: ******** Bi-weekly Hiring Salary: $1,436.79 - $1,609.20 **Internal State Personnel Advertisement* *ANTICIPATED VACANCY* Our Organization and Mission: License efficiently. Regulate fairly. Florida counts on DBPR to ensure a lot of important matters are handled well. They range from the safety of food service to the integrity of real estate transactions, the standards of racing to the transparency of condominium governance, and of course, the qualifications of licensure that ensure work requiring a skilled professional is performed safely and sufficiently. Our stakeholders include these professionals and their customers alike.
Under the direction of Secretary Melanie S. Griffin, the agency oversees many of Florida's professions and industries in the areas above, and many more which can be seen on our website: .
The Work You Will Do: This position is located within the Division of Regulation, Tallahassee Regional Office. This position is responsible for investigating alleged violations of Florida Statutes and Board rules governing a variety of professions regulated by the department in the 10 Regional Field Offices. Duties include but are not limited to:
The incumbent reports to the Consumer Complaint Unit's Senior Management Analyst II - SES; duties and responsibilities of the position, mainly performed on an independent basis, are as follows:
Performs all citation processing and final order tracking for a variety of professions; each with its own statutes and rules with which incumbent is knowledgeable. Citation and final order case reports shall be formatted and tracked for compliance and payment in a timely manner. Receives citations issued by the field office personnel for a variety of professions and verifies the accuracy of the violation cited and the monetary discipline taken by reviewing current statutory and rule information specific to the profession cited. Contacts the issuing field office personnel when the citation is issued in error; creates citation tracking numbers through the entry of the citation information into the Department's main software system, VersaRegulation. Creates a working folder for each citation received, complete with all required documentation.
Emails the issuing field office personnel with the citation tracking number within three business days of receipt. Processes all files through the Department's document imaging system, OnBase. Tracks compliance of unlicensed activity final orders as directed by the Office of the General Counsel; this includes researching and capturing the specific violations, discipline and compliance as dictated in the final order. Monitors payments received and applies the money to the final order; files undisputed citations. Communicates with Board offices, as necessary, on citation issues. Performs other related duties as required. The Difference You Will Make: At DBPR, you will always have an opportunity to make a difference in the daily lives of Floridians and the communities where they live and work. As an employee, you help to "make DBPR and Florida great places to do business." To that end we will invest in you, treat our licensees as valued customers and partners, and uphold laws that protect the public and Florida's competitive marketplace. 
How You Will Grow: DBPR employees are expected to uphold these seven core values: Accountability, Innovation, Integrity, Ownership, Responsiveness, Respect and Teamwork. In turn, we will involve you on important and often complex projects while offering you the opportunity to gain valuable experience quickly.
The Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including:
Annual and Sick Leave benefits; Nine paid holidays and one Personal Holiday each year; State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options; Retirement plan options, including employer contributions (For more information, please click ); Flexible Spending Accounts; Tuition waivers; And more! For a more complete list of benefits, visit . 
Pay: Employees are normally hired at the minimum of the range.
Required Knowledge, Skills, and Abilities: Knowledge of the techniques for handling complaints that become citations. Knowledge of and the ability to apply Florida Statutes, rules, policies and procedures regarding licensure and regulation of professionals. Ability to communicate effectively verbally and in writing, and in stressful situations. Ability to determine work priorities and ensure proper completion of work assignments. Ability to utilize computer programs such as Microsoft Word, Outlook, VersaRegulation and OnBase. Ability to collect, evaluate and analyze data to develop recommendations and solve problems. Ability to conduct fact-finding research. Ability to establish and maintain effective working relationships with others. Minimum Qualifications: The selected incumbent should possess the following:
Associates' degree in any field; or Two (2) or more years of complaints, investigative and administrative-related experience can substitute on a year-for-year basis for the required education; and Experience utilizing the Department's VersaRegulation and OnBase system; proficient in Microsoft Word and Outlook; and Must have a valid Florida driver's license Preferences: Preference will be given to those with experience handling citations. Preference will be given to those with experience tracking unlicensed activity final orders. Preference will be given to applicants who have excellent organizational skills, exercise professional conduct, integrity, maturity in judgment and are able to perform the duties of the position on an independent basis. Preference will be given to applicants who are proficient in using Microsoft Word, Outlook, VersaRegulation and OnBase. NOTE: If you are the selected candidate for this position and hold a current license through the Florida Department of Business & Professional Regulation, you may be required to place your license in an inactive status. 
This position requires a security background check and/or drug screening and participation in direct deposit. You will be required to provide your Social Security Number and date of birth in order to conduct this background check.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
Applicants are required to apply online through the People First system by the closing date. All required documentation must be received by the closing date of the advertisement. If you have any questions regarding your application, you may call .
The Florida Department of Business & Professional Regulation is committed to increasing recruitment and hiring of individuals with disabilities and improving employment outcomes. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DBPR Human Resources (HR) Office at . DBPR requests applicants notify HR in advance to allow sufficient time to provide the accommodation.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. SPECIAL REMINDERS: Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: .
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.
The Florida Department of Business & Professional Regulation values the sacrifices
veterans and their family members have given to our country and supports
the hiring of returning service members and military spouses. A candidate for veterans' preference who believes he or she was not afforded employment preference may file a complaint in accordance with Rule 55A-7.016, F.A.C., with the Florida Department of Veterans' Affairs, Veterans' Preference Coordinator, 11351 Ulmerton Road, Suite 311, Largo, FL, 33778. The Department of Veterans' Affairs has also established an email where people can electronically file claims or ask questions. The email is .  
We hire only U.S. citizens and lawfully authorized alien workers. Our agency participates in the E-Verify System which is a federal government electronic database available for employers to use to verify the identity and employment eligibility of all persons hired to work in the United States.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center ). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.