Job Summary:Bell & Bell GMC, a respected automotive dealership in Little River, South Carolina, is looking for a motivated and customer-centric individual to join our team as a GM Service Advisor. This is an individual contributor role in which you will be responsible for providing excellent customer service and assisting customers with their vehicle servicing needs. This is a full-time position with a base salary and commission structure.Compensation & Benefits:Competitive base salaryCommission structureHealth, dental, and vision insurancePaid time off401(k) retirement planEmployee discounts on vehicle purchases and servicesOngoing training and development opportunitiesResponsibilities:Greet customers in a friendly and professional mannerListen to customer concerns and accurately document themConsult with customers to determine their vehicle servicing needsProvide quotes for services and explain them in a clear and concise mannerSchedule appointments and follow up with customersCommunicate with technicians to ensure accurate and timely completion of servicesUpsell additional services as neededProvide constant communication and updates to customers on the status of their vehicleEnsure customer satisfaction and address any complaints or concernsProcess payments and maintain accurate recordsStay up-to-date on manufacturer service bulletins and recallsMaintain a clean and organized service areaAdhere to all safety procedures and policiesRequirements:High School Diploma or equivalentPrevious experience in customer service, preferably in the automotive industryExcellent communication, interpersonal, and customer service skillsAbility to multitask and work in a fast-paced environmentStrong attention to detail and accuracyProficient computer skillsKnowledge of automotive technical terminology and basic vehicle maintenanceWillingness to work flexible hours, including weekendsValid driver's license and clean driving recordMust pass a background check and drug screeningEEOC Statement:Bell & Bell GMC is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or veteran status.
