General Manager: Marketplace West

Internal Job Number: P08077UF
Description: University Housing and Dining Services is seeking a General Manager for Marketplace West. This is a full-time (1.00 FTE ), 12-month, professional faculty position.
This position reports to an Assistant Director of Dining Services and has full responsibility related to the daily operations at Marketplace West dining center which includes multiple micro-restaurants serving a variety of cuisine.  This position provides leadership and oversight of a dining center/unit for University Housing and Dining Services including promoting a healthy workplace culture, budget management, short- and long-term planning and menu/services development. Plans, evaluates and revises procedures and practices to ensure efficient, effective workflow and quality standards. Interprets and ensures compliance with federal, state, local and University regulations which impact operation of the dining concept/unit. Full scope supervision of employees, including classified (unionized) and/or professional faculty and students. May serve on the leadership team assisting in creation and implementation of long-term strategies, goals, staffing plans, and fiscal planning. Establishes and maintains collaborative relationships with internal and external stakeholders. Develop, implement, and provide mentoring and training opportunities for staff. UHDS is a full-service food service operation to include catering, offering inspired cuisine and exceptional service to on campus students and customers. Dining Services focuses on local and sustainable ingredients, healthy food options and cooking from scratch. The Marketplace West dining center employs about 40 full-time staff members and approximately 250 student employees. Total sales exceed $4 million annually and serves approximately 900,000 meals per year. This position works with the Dining Director and Assistant Directors to plan, develop, evaluate and implement strategic programs and services that move the department towards its goals as defined by the Dining Leadership and/or UHDS leadership team, to develop annual budgets and to monitor and act on the monthly profit and loss reports. Assists in the short- and long-range planning of Residential Dining. This position assists with the development and implementation of a Succession Plan that ensures UHDS is developing the leaders needed for the future. This position is responsible for setting performance expectations and for providing the necessary leadership to ensure that those expectations are met and customer satisfaction is ensured. This is a team-oriented staff and there will be occasions when it is necessary to support other areas beyond those assigned as a primary responsibility. This position oversees the hiring and orientation of student employees, and year-round student training; is part of the hiring process for all classified staff at the unit level and is responsible for coordinating a team of unit managers who are designing, implementing and overseeing the orientation and training of our classified staff within their assigned concepts. This position will work with the Dining Leadership team to ensure the policies and procedures within the Collective Bargaining Agreement ( CBA ) negotiated between Oregon State University and the SEIU / OPEU union. UHDS recognizes the importance of learning both in and out of the classroom, and supports the concept of education as an individual as well as a community experience. UHDS strives to provide students, faculty, staff, and guests with safe, economical, convenient, and comfortable living and dining options, and the department works to maintain the highest educational and service standards. UHDS houses over 5,000 students and offers a variety of living and dining options in 15 residence halls, three dining centers, 10-14 retail and coffee shop locations across campus, a market, and a limited number of student and family apartments.
UHDS is an auxiliary enterprise and is funded solely by students and customers who use our services — we receive no State or General fund allocation. UHDS is committed to an appreciation for diversity, and fosters an open, respectful and enjoyable living, learning and working environment. A personal and professional commitment to providing excellent customer service and creating inclusive environments is a core value of University Housing and Dining Services. This position is required to have direct access to, or control over, cash, checks, credit card account information and care, safety, and security of people or property. This position may be required to work in and have access to community areas of student residences while occupied by students. Therefore, position requires a background check prior to hire.
Minimum Qualifications (Staff) / Guidelines (Faculty): Typically requires A minimum of five years of full time progressive work experience in a management capacity including three years of supervision in a large scale commercial food service operation such as a large commercial restaurant, hotel, catering business or institution required. May require certification or licensure.
Requirements : Bachelor's degree in field appropriate to the work assigned; or an equivalent combination of education and experience. A minimum of 5 years full time work experience in a management capacity including 3 years of supervision in a large scale commercial food service operation such as a large commercial restaurant, hotel, catering or institution that demonstrates the following: Menu Development
Sales Growth Personnel Management Merchandising (Food Presentation & Display) Budget Development Fiscal Management INTERPERSONAL STRENGTHS :
Ability to coach, mentor and motivate others through leadership skills; Superior communication, cooperation; and organizational skills; Ability to relate well to individuals and groups with widely varying backgrounds, perspectives, education, and skill; TECHNICAL SKILLS :
Knowledge of basic inventory procedures. Proficiency in computer applications including Outlook, and knowledge and skills regarding integrated food service management software. OTHER :
Knowledge of local and state department health codes necessary. Must have or be able to acquire the Oregon Food Handlers Certification within 30 days of employment. Demonstrated knowledge around PCI requirements and compliance. Demonstrated ability to manage multiple tasks and priorities with frequent interruptions. Demonstrated ability to work independently as well as in a team environment. Ability to maintain a flexible schedule to ensure business and operational needs are met This position is required to pass and remain a current holder of the ServSafe Certification. A demonstrable commitment to promoting and enhancing diversity. Per UHDS Policy, this position is required to maintain current Cardiopulmonary Resuscitation and Automated External Defibrillator ( CPR / AED ) certification (if cognitively and physically able to do so) within 90 days of employment or when training becomes available by the department. Annual training is provided at department expense. Duty to act ends at summoning professional emergency assistance. This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per University Standard: 05-010 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months.
Type: Physical Working Conditions: This is a physically active job in an institutional kitchen / retail environment. Incumbent will experience long periods of standing on a hard floor; working with commercial kitchen equipment; fluctuation in work flow, temperature, noise level. The person in this position will often be required to lift/carry/push/pull food supplies, coffee supplies, and equipment weighing up to 50 lbs. This position performs About Oregon State University
Oregon State is a leading research university located in one of the safest, smartest, greenest small cities in the nation. Situated 90 miles south of Portland, and an hour from the Cascades or the Pacific Coast, Corvallis is the perfect home base for exploring Oregon?s natural wonders.Oregon State University has always been a place with a purpose ? making a positive difference in quality of life, natural resources and economic prosperity in Oregon and beyond. Through discovery, innovation and application, we are meeting challenges, solving problems and turning ideas into reality.Founded in 1868, Oregon State is the state?s Land Grant university and is one of only two universities in the U.S. to have Sea Grant, Space Grant and Sun Grant designations. Oregon State is also the only university in Oregon to hold both the Carnegie Foundation's top designation for research institutions and its prestigious Community Engagement classification.As Oregon?s leading public research university, with $261.7 million in external funding in the 2011 fiscal year, Oregon State?s impact reaches across the state and beyond. With 12 colleges, 15 Agricultural Experiment Stations, 35 county Extension offic ... es, the Hatfield Marine Sciences Center in Newport and OSU-Cascades in Bend, Oregon State has a presence in every one of Oregon?s 36 counties, with a statewide economic footprint of $2.06 billion.Oregon State welcomes a diverse student body of over 26,000 students from across Oregon, all 50 states and more than 100 countries. They can choose from more than 200 undergraduate and more than 80 graduate degree programs, including over 30 degrees online offered through Oregon State Ecampus. Oregon State increasingly attracts high-achieving students, with nationally recognized programs in areas such as conservation biology, agricultural sciences, nuclear engineering, forestry, fisheries and wildlife management, community health, pharmacy and zoology.Oregon State also ranks high in sustainability, fourth among universities nationwide for using renewable energy and first in the Pac-12 Conference. And our students literally help power the university: 22 exercise machines at Oregon State University has always been a place with a purpose ? making a positive difference in quality of life, natural resources and economic prosperity in Oregon and beyond. Through discovery, innovation and application, we are meeting challenges, solving problems and turning ideas into reality. For more information visit 400-acre main campus in Corvallis includes a Historic District, making Oregon State one of only a handful of U.S. university campuses listed on the National Register of Historic Places. The district includes such icons as Weatherford Hall, the Memorial Union and Benton Hall, the oldest building on the oldest building on campus.OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community. Show more
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