General Manager

Job summary
Overall responsibility for managing a gym locationDeliver dues, revenue, and profit budgetsLead team to achieve total fitness experience for all members
Job seniority: mid-to-senior level
Responsibilities
• Deliver a clean, friendly member and team member experience• Manage sales, fitness, and gym operations• Oversee sales process and systems• Manage, monitor, and evaluate gym-related managers• Hire, train, and schedule gym-level staff• Delegate, monitor, and evaluate assigned sales responsibilities• Maintain high level of customer service through personal actions and staff development• Facilitate and monitor company-wide initiatives• Make effective decisions regarding customer service issues• Ensure facility is clean and operationally sound• Plan and promote special events for member engagement• Manage janitorial and office supplies, printing, and small equipment• Deliver results in dues and meet personal production expectations• Ensure compliance throughout the gym
Requirements
• Three years of related management experience• Understanding of performance metrics including P&L, revenue, budgeting, inventory, payroll, labor management, and facilities maintenance• Strong sales and customer service skills with proven results• Bachelor's degree in business or related field preferred